Psychiatric hotline number
NAMI HelpLine | NAMI: National Alliance on Mental Illness
Because we’re in this together, you are not alone.
During this difficult time, the NAMI HelpLine is here for you. HelpLine volunteers are working to answer questions, offer support and provide practical next steps. The resources on this page provide information to address many needs and concerns.
Let’s stay connected, text, chat, call or email the NAMI HelpLine today.
The NAMI HelpLine can be reached Monday through Friday, 10 a.m. – 10 p.m., ET.
Call 1-800-950-NAMI (6264), text "HelpLine" to 62640 or email us at [email protected]
Find Help & Support
Text the NAMI Helpline
Text "HelpLine" to 62640.
Connect with a HelpLine Specialist when you need support, information and resources via text message.
Call the NAMI HelpLine
To talk with a NAMI HelpLine Specialist, please call 800-950-NAMI (6264).
Chat with the NAMI HelpLine
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The NAMI HelpLine is a free, nationwide peer-support service providing information, resource referrals and support to people living with a mental health condition, their family members and caregivers, mental health providers and the public. HelpLine staff and volunteers are experienced, well-trained and able to provide guidance.
- They understand, many from their own experiences, listen and offer support.
- They are informed on NAMI Programs, NAMI Support Groups and how to locate your local NAMI Affiliate.
- They are trained to help identify the best resource options for your individual concern.
- They are knowledgeable and a source of accurate information about relevant topics.
- They care.
To become a NAMI HelpLine volunteer, please visit I want to make a difference.
Unfortunately, the NAMI HelpLine is unable to provide mental health counseling, advice, personal advocacy or referrals to mental health providers or lawyers. The NAMI HelpLine does not provide individual casework, legal representations or any type of individual advocacy.
The NAMI HelpLine is not a hot line, crisis line or suicide prevention line. If you or someone you know is experiencing a crisis, please see the resources below.
What to Do in an Emergency
Need Immediate Help In An Emergency?
If you or a loved one is in immediate danger calling 911 and talking with police may be necessary. It is important to notify the operator that it is a psychiatric emergency and ask for police officers trained in crisis intervention or trained to assist people experiencing a psychiatric emergency.
Need Immediate Help In A Crisis?
National Suicide Prevention Lifeline – Call 800-273-TALK (8255)
If you or someone you know is in crisis—whether they are considering suicide or not—please call the toll-free Lifeline at 800-273-TALK (8255) to speak with a trained crisis counselor 24/7.
The National Suicide Prevention Lifeline connects you with a crisis center in the Lifeline network closest to your location. Your call will be answered by a trained crisis worker who will listen empathetically and without judgment. The crisis worker will work to ensure that you feel safe and help identify options and information about mental health services in your area. Your call is confidential and free.
Crisis Text Line – Text NAMI to 741-741
Connect with a trained crisis counselor to receive free, 24/7 crisis support via text message.
National Domestic Violence Hotline – Call 800-799-SAFE (7233)
Trained expert advocates are available 24/7 to provide confidential support to anyone experiencing domestic violence or seeking resources and information. Help is available in Spanish and other languages.
National Sexual Assault Hotline – Call 800-656-HOPE (4673)
Connect with a trained staff member from a sexual assault service provider in your area that offers access to a range of free services.
Crisis chat support is available at Online Hotline. Free help, 24/7.
HelpLine Online Knowledge & Resource Center
The HelpLine Online Knowledge and Resource Center is available and offers an extensive library of valuable information and answers to our most frequently asked questions.
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Volunteer Opportunities
We are seeking specialists to help connect individuals and families with essential mental health resources and services. Currently, volunteers are working from home and connecting with help seekers via phone, web chat and text messaging. Volunteers are required to have a computer and a high-speed internet connection.
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COVID-19 Resources
NAMI released the NAMI COVID-19 Resource and Information Guide to answer frequently asked questions regarding the intersection between Coronavirus, or COVID-19, and people affected by mental illness, their caregivers and loved ones.
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Preparing For and Navigating a Mental Health Crisis
Taking steps to prepare for the possibility of a crisis can help you act quickly, ease your mind and lessen the impact if a crisis situation occurs. Navigating a Mental Health Crisis: A NAMI Resource Guide for Those Experiencing a Mental Health Emergency provides important, potentially life-saving information for people experiencing a mental health crisis and their loved ones.
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Mental Health Hotline | 24 Hour Psychiatric & Mental Illness Helpline
Nearly 20%—or 43.8 million American adults—have experienced some form of mental illness in any given year, which can present itself in a wide variety of disorders, including anxiety, schizophrenia, substance abuse, eating, mood, and personality disorders.1 For about 9.8 million people—or 4% of the population—these disorders are so severe that they impair their ability to function in major life activities.
1 Further, untreated mental illness increases the risk of homelessness, substance use disorders, legal issues, and suicide.1
While help is available for dealing with mental illnesses, unfortunately, it’s significantly underused. Yet early intervention is crucial since it can slow the progression of the disease and restore your ability to function normally.
Mental health hotlines are a good starting point for getting help for mental illness since hotline operators have access to a wealth of information and resources and provide support to people with mental illness or their loved ones.
The most important function of a mental health helpline is to connect you with treatment providers to reduce the impact a mental illness has on your functioning. All calls to a hotline are private and confidential, which can ease the discomfort about making the call for some people. When you reach a hotline, you’ll speak to thoroughly trained hotline employees and volunteers.
What Questions Should I Ask?
It can be daunting to call a hotline for the first time, but operators have a lot of information to answer a wide variety of questions. Some questions you might want to ask include:
- How do I know if I have a mental health disorder?
- How are they treated?
- What types of treatment are available in my area?
- How long will I have to be in treatment?
- How do I know which type of treatment is best for me?
- What therapeutic techniques are available in treatment?
- Which techniques work best for my diagnosis?
- What happens if I have more than one diagnosis?
- Will I have to take medications?
- Can I ever get off the medications?
- What is my next step after deciding to seek treatment?
- What happens during mental health treatment?
If you are calling a hotline on behalf of a loved one, your questions may focus on:
- How do I know if a loved one has a mental health disorder?
- How can I help them?
- How can I talk to them about their disorder without upsetting them?
- How do I balance self-care with caring for a loved one?
- How can I encourage them to attend treatment?
- What should I do to support their recovery?
- What should I do if there is a crisis situation?
How Do I Know If I Should Call One?
Calling a mental health helpline can serve a number of purposes, including:
- Education.
Helplines can provide a wealth of information about mental health issues and the effects that mental illness can have on people and their loved ones. - Support. When you’re concerned about a family member or friend, calling a hotline can help you learn how to best help the person who’s suffering.
- Treatment. Helplines can provide information about what to expect from treatment and in which specific ways it can help.
- Links. Hotlines can link callers to treatment centers that are tailored to their individual needs.
- Information about therapies. Treatment varies widely for specific conditions, and therapeutic techniques are customized for certain illnesses. Learning about the therapies used in treatment can make seeking help less intimidating.
- Crisis support. Mental health crisis hotlines are set up to provide support during any crisis, guiding callers through suicidal thoughts, psychotic breaks, or manic episodes.
General Mental Health Information
There are many reputable hotlines you can contact for answers to questions about mental health or mental illness, including:
- The National Alliance on Mental Illness (NAMI): 1-800-950-6264, info@nami.
org. NAMI operates an emergency mental health hotline Monday–Friday from 10 a.m. to 6 p.m. EST. Operators can provide information about mental illness and refer callers to treatment, support groups, family support, and legal support, if needed.
- Substance Abuse and Mental Health Services Administration (SAMHSA): (800) 662-4357. SAMHSA runs a 24-hour mental health hotline that provides education, support, and connections to treatment. It also offers an online Behavioral Health Treatment Locator to help you find suitable behavioral health treatment programs.
- National Institute of Mental Health (NIMH): (866) 615-6464. This organization has a variety of methods for you to communicate with knowledgeable people about mental health issues. In addition to the phone line, there is a live online chat option. These resources are available Monday–Friday, 8:30 a.m. to 5 p.m. EST.
Other Helplines
While there are many emergency mental health hotlines, if you or someone you care about is having thoughts of suicide, call 911 for immediate help.
Some of the reputable 24-hour mental health hotlines that can provide you with support, education, and resources include:
- Mental Health America Hotline: Text MHA to 741741. Mental Health America is a nationwide organization that provides assistance through this text line. You will be linked to someone who can guide you through a crisis or just provide information.
- National Suicide Prevention Lifeline: 1-800-273-8255. Crisis intervention and free emotional support are available, which is helpful when you need confidential assistance during a time of emotional distress for you or a loved one. The helpline is open 24/7, and a live online chat is available as well.
- Crisis Text Line: Text CONNECT to 741741. Specialized crisis counselors are just a text message away on this free, confidential 24-hour support line. To further protect your privacy, these messages do not appear on a phone bill. The text line also provides services and support if you are upset, scared, hurt, frustrated, or distressed.
- The Samaritans: 1-212-673-3000. This is a New York–based organization operates a 24-hour crisis hotline for anyone in the area. Even if you’re not in crisis but feel like you need emotional support, this hotline can help.
- Veterans Crisis Line: 1-800-273-8255. Text a message to 838255. Operated by the Department of Veterans Affairs, these services aid veterans and their families who may be in crisis by connecting them with VA responders.
Source
- National Alliance on Mental Illness. (n.d.). Mental Health by the Numbers.
Department of Emergency Psychiatry and Emergency Care
Department of Emergency Psychiatry and Emergency Care
Employees of the Department study the dynamics of mental disorders that develop in victims in the early and late stages of emergency situations, clarify the criteria for clinical assessment of mental disorders caused by emergencies in primary and secondary victims.
Based on the experience of providing assistance in various emergencies, the organization and forms of assistance are being improved, mechanisms for the rehabilitation and social adaptation of persons affected by emergency situations are being developed.
The department provides practical assistance in the following areas:
— providing emergency medical and psychological assistance to victims and relatives of those killed in the acute period of liquidation of the consequences of emergencies, accompaniment during the period of investigative measures (interrogations, identification of the bodies of the deceased, sampling of genetic material), participation in the procedure for the release of bodies to relatives and ritual events (farewell to the dead), the provision of medical and psychological assistance to relatives and friends of the dead present at the farewell ceremonies;
- providing targeted psychotherapeutic assistance to the victims and relatives of the victims who independently applied to the specialists of the Department;
— provision of round-the-clock information support to the population on the provision of advisory, medical and preventive assistance to victims, as well as short-term psychotherapeutic assistance to victims and secondary victims by telephone hotline;
- providing psychological support and methodological assistance to employees of services involved in the elimination of the consequences of emergencies;
— provision of advisory assistance to the administration of the region affected by emergency situations on the strategy and tactics of personnel work in an emergency situation;
— provision of medical and psychological assistance to victims and secondary victims (including minors) in order to correct post-stress mental and behavioral disorders in the remote stages of emergencies;
- carrying out preventive measures aimed at preventing the chronicity of existing and the development of new mental disorders caused by experienced stress at the remote stages of the impact of emergencies;
- carrying out rehabilitation measures aimed at the speedy adaptation of victims of emergencies in society;
- community outreach on mental health issues during non-emergency situations;
- medical and diagnostic assistance to victims of various types of violence and abuse (in cooperation with the Investigative Committee of the Russian Federation).
- conducting thematic improvement cycles for psychiatrists and clinical psychologists: "Organization of psychological and psychiatric care in emergency situations."
Emergency Psychiatry and Emergency Services includes:
Clinical Emergency Psychiatric and Psychological Emergency:
- 24-Hour Inpatient - open during emergencies
- hotline phone - round-the-clock psychiatric and psychotherapeutic assistance by phone +7 (495) 637-70-70.
A visiting team of psychiatrists is formed during an emergency to provide emergency psychiatric and psychotherapeutic assistance directly at the scene.
Counseling by telephone hotline (anonymous, free of charge) is provided by psychiatrists of department .
Psychiatric and psychological assistance of the Center's specialists in the aftermath of the following emergencies:
1996 Medical and psychological assistance to the hostages of the city of Kizlyar and the village of Pervomaiskoe after they were captured by the Chechen unit of the Mujahideen under the command of Salman Raduev.
1996 g. Medical and psychological assistance to the injured pilots of the Il-76 aircraft, which 03.08.1995. were captured by the Islamic movement "Taliban" of Afghanistan, were in captivity for 378 days.
1999 Medical and psychological assistance to refugees from the Botlikh region of Dagestan.
1999–2000 Medical and psychological assistance to refugees from Chechnya.
09/13/1999 Medical and psychological assistance to victims of the explosion of a house on Kashirskoye Highway.
08.08.2000 Medical and psychological assistance to victims of the explosion on Pushkinskaya Square.
2002 Medical and psychological assistance to hostages and their relatives who suffered during the seizure of the Theater Center on Dubrovka in Moscow.
03.07.2001 Medical and psychological assistance to relatives of those killed in the Tu-154 plane crash near Irkutsk.
05/09/2002 Medical and psychological assistance to victims of the terrorist seizure in the city of Kaspiysk.
07.04.2003 Medical and psychological assistance to victims and relatives of those killed in a fire in a school in the village of Sydybyl, Yakutsk Region.
24.11.2003 Medical and psychological assistance to victims and relatives of those killed in a fire in the hostel of the Peoples' Friendship University of Moscow.
06.12.2003 Medical and psychological assistance to victims and relatives of those killed in the explosion on the territory of the Tushino market in Moscow, during the rock festival "Wings", near the airfield.
February 14, 2004 Medical and psychological assistance to victims and their relatives as a result of the collapse of the glass dome of the Transvaal Park.
06.02.2004 Medical and psychological assistance to the victims and their relatives during the explosion at the Avtozavodskaya metro station.
31.08.2004 Medical and psychological assistance to the victims and their relatives during the explosion near the Rizhskaya metro station.
25.08.2004 Medical and psychological assistance to the relatives of those killed in the Tu-154 plane crash near Tula.
September 2004 Medical and psychological assistance to the hostages and their relatives during the seizure of a school in the city of Beslan.
06/12/2005 Medical and psychological assistance to victims of the explosion of train No. 382 Grozny - Moscow.
02/23/2006 Medical and psychological assistance to victims of the collapse of the roof of the Basmanny market.
November 2007 - April 2008 Medical and psychological assistance to hermits in the Bekovsky district of the Penza region.
August 2008 Medical and psychological assistance to the affected residents of South Ossetia during the Georgian-Ossetian conflict.
14.09.2008 Medical and psychological assistance to relatives of those killed in the plane crash in the suburbs of Perm.
01.10.2008 Medical and psychological assistance to relatives and victims of the collapse of stairs in a secondary school in the village of Belyaevka, Orenburg Region.
27.11.2009 Medical and psychological assistance to victims of the train crash "Nevsky Express", Tver.
December 2009 Medical and psychological assistance to victims and their relatives during a fire in the Lame Horse club.
03/29/2010 Medical and psychological assistance to the victims and their relatives in the explosion in the Moscow metro (Park Kultury, Lubyanka stations).
04/10/2010 Medical and psychological assistance to relatives of those killed in the Tu-154 plane crash in the Smolensk region.
May 2010 Providing psychological and psychiatric assistance to victims and relatives of those killed in the explosion at the Raspadskaya mine in the city of Mezhdurechensk, Kemerovo Region.
04.12.2010 Medical and psychological assistance to victims of an emergency landing of the Tu-154 aircraft of Dagestan Airlines.
01/25/2011 Medical and psychological assistance to victims and relatives of those killed in the explosion at Domodedovo airport.
06/21/2011 Medical and psychological assistance to the victims and relatives of those killed as a result of a plane crash in the city of Petrozavodsk, Republic of Karelia.
07/11/2011 Medical and psychological assistance to victims and relatives of those killed in the crash of the ship "Bulgaria" in the Republic of Tatarstan.
07.09.2011 Medical and psychological assistance to relatives of those who died as a result of a plane crash in the city of Yaroslavl.
07.07.2012 Medical and psychological assistance to the victims and relatives of those who died as a result of the flood in the city of Krymsk, Krasnodar Territory.
December 29, 2012 Assistance to victims and their relatives as a result of a plane crash at Vnukovo Airport.
09/13/2013 Medical and psychological assistance to victims of a fire in the Psychoneurological boarding school "Oksochi" in the Malovishersky district of the Novgorod region.
11/17/2013 Medical and psychological assistance to relatives of those killed in the Boeing 737 crash in Kazan.
December 29, 2013 Medical and psychological assistance to the victims and relatives of those who died as a result of a terrorist act committed in the building of the railway station station in Volgograd.
December 30, 2013 Medical and psychological assistance to the victims and relatives of those who died as a result of a terrorist act committed in a trolleybus route No. 15A in the Dzerzhinsky district of Volgograd.
08/07/2014 Medical and psychological assistance to refugees from the south and southeast of Ukraine in Rostov. Lectures for local psychiatrists and clinical psychologists: "Organization of psychological and psychiatric care in emergencies."
10/31/2015 Medical and psychological assistance to relatives of those killed in the A 321 air crash over the Sinai Peninsula.
February 25, 2016 Medical and psychological assistance to the victims and relatives of those killed in the explosion at the Severnaya mine in Vorkuta.
03/19/2016 Medical and psychological assistance to relatives of those killed in the Boeing 737 crash in Rostov-on-Don.
06/18/2016 Medical and psychological assistance to victims and relatives of those killed in the death of schoolchildren at Syamozero in the Republic of Karelia.
12/25/2016 Medical and psychological assistance to relatives of those who died as a result of the Tu-154 plane crash near the city of Sochi.
01/15/2018 Medical and psychological assistance to victims of the attack at school No. 127 in the city of Perm.
02/11/2018 Medical and psychological assistance to relatives of those killed in the An-148 plane crash in the Moscow region.
03/25/2018 Medical and psychological assistance to victims and relatives of those killed in a fire in the shopping center "Winter Cherry", Kemerovo.
Parent organizations and reference numbers
Parent organizations and reference numbers
DEPARTMENT OF HEALTH OF THE CITY OF MOSCOW
Address: 127006, Moscow, Oruzeiny pereulok, 43
http://mosgorzdrav.ru
medical care)
8 (495) 777-77-77
Operational and administrative service of the Department of Health of the city of Moscow
8 (499) 251-83-00 (24 hours) help them.
A.S. Puchkova
8 (495) 620-42-33 or 103 - Medical advisory panel (doctor on duty)
8 (495) 620-42-25 or 103 - Pediatrician on duty
Certificate of hospitalization of patients
8 (495) 620-41-40
Psychiatric assistance
8 (495) 620-42-30
eye ambulance (adult)
8 (495) 699-61-28
DZM Help Desk for Drug Provision
8 (495) 974-63-65
Opening hours: Mon. - Sat. from 08:00 to 20:00; Sun. – day off
Information service on the application of prices for drugs included in the list of vital and essential drugs
8 (495) 531-69-89
from 8:00 to 16:45, Fri. 8:00 am to 3:30 pm, excluding public holidays (lunch break: 12:30 pm - 1:00 pm)
Vaccination Help Desk
8 (499) 194-27-74
Depending on the place of residence, you can also contact the information phones of the Directorate for Coordinating the Activities of Medical Organizations of the Moscow City Health Department and the Directorate for Ensuring the Activities of Public Health Institutions of the Troitsky and Novomoskovsky Administrative Districts ( more)
MHC AIDS - reference phone
8 (495) 366-62-38
Emergency medical and psychological assistance in crisis situations
8 (499) 791-20-50
Helpline for drug addiction, HIV/AIDS
8 (495) 421-55-5 "5
9049 Helpline of obstetric service8 (495) 332-21-13
Opening hours: Mon.
–Fri. from 09:00 to 18:00; Sat, Sun – weekends
Psychological help line in Moscow
051 - from a landline phone - free of charge
8 (495) 051 - from a mobile phone (MTS, Beeline, Megafon) - only the services of a telecom operator are paid according to the tariff plan.
GBU "Moscow Service for Psychological Assistance to the Population" of the Department of Labor and Social Protection of the Population of Moscow
8 (499) 173-09-09
Moscow, Rakhmanovsky lane, 3
Official website: www.rosminzdrav.ru
8 (495) 628-44-53, 8 (495) 627-29-44 Help Desk
8 (495) 627-24-00 multichannel phone about the fact of registration of citizens' appeals
"Hot line" of Roszdravnadzor on observance of the rights of citizens in the field of health care: 8 (800) 500-18-35
Neglinnaya, 25, 3rd entrance, "Expedition"
E-mail address: info@rosminzdrav.
ru
Nearest metro stations: "Tsvetnoy Boulevard", "Trubnaya", "Kuznetsky Most"
MAIN BUREAU OF MEDICAL AND SOCIAL EXAMINATION IN MOSCOW
125040, Moscow, Leningradsky pr. -t, 13, bld. trolleybuses
№№ 12, 70.
From Belorusskaya metro station 10 minutes walk in the direction from the city center on the left side of Leningradsky prospect to the stop Pravdy street. Or, on the right side, get to the Pravda street stop by trolleybuses No. 12, 20, 70, 82 or buses No. 101, 27, 82, 84, 456, H1, T1, M1 and go through the underpass to the other side of Leningradsky Prospekt.
Hotline phone: 8 (499) 251-91-42
0005
2) Registry: 8 (499) 257-62-89 (Expert team No. 4, Expert team No. 5)
3) Registry: 8 (499) 250-32-57 (Expert team No. 6, Expert team No. 8)
4) Registry: 8 (499) 251-10-41 (Expert team No. 9)
5) Registry: 8 (499) 257-17-94 (Expert team No. 2, Expert team No. 11)
6) Registry: 8 (499) 251-51-98 (Expert team No.
7)
7) Registry: 8 (499) 251-58-79 (Expert team No. 3)
8) Registration office: 8 (499) 164-13-39 (Expert staff No. 13)
(Located at 15a Nikitinskaya Street - children under 18 years of age in Moscow)
E-mail: info@ gbmsem.ru
Office hours: Mon., Tue., Wed., Thu., Fri. - from 8:30 to 17:30.
MOSCOW CITY CHI FUND (MGFOMS)
117152, Moscow, Zagorodnoye shosse, 18a
Official website: www.mgfoms.ru
8 (495) 952-93-21 Hot Line
8 (495) 958-18-08 (fax)
Directorate for the coordination of medical organizations of the Moscow Department of Health Moscow
Moscow, 2nd Avtozavodsky passage, 3
Official website: www.dkdmozdrav. en
Working hours:
Mon.-Thu. from 9:00 to 17:45
Fri. from 9:00 to 16:45
Sat, Sun. - days off
Phone: 8 (495) 318-00-11
Fax: 8 (495) 318-01-11
District departments:
Eastern Administrative District: 8 (495) 368-04-12
CJSC: 8 (495) 439-44-02
Northern Administrative District: 8 (495) 946-11-09
Northern Eastern Administrative District: 8 (49-5) 65-20
SZAO: 8 (499) 198-55-10
SAD: 8 (495) 318-47-71
SZAO: 8 (495) 530-12-76
SZAO: 8 (499) 125-62-00
Central Administrative District: 8 (495) 951-67-65
ZelAO: 8 (499) 734-11-91
Directorate for ensuring the activities of state health care institutions of Troitsky and Novomoskovsky administrative districts
8 (499) 391-35-90
Opening hours: around the clock
DEPARTMENT OF LABOR AND SOCIAL PROTECTION OF THE POPULATION OF THE CITY OF MOSCOW
Address: 107078, Moscow, st.
