Feeling depressed but don t know why
SAMHSA’s National Helpline | SAMHSA
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SAMHSA’s National Helpline is a free, confidential, 24/7, 365-day-a-year treatment referral and information service (in English and Spanish) for individuals and families facing mental and/or substance use disorders.
Also visit the online treatment locator.
SAMHSA’s National Helpline, 1-800-662-HELP (4357) (also known as the Treatment Referral Routing Service), or TTY: 1-800-487-4889 is a confidential, free, 24-hour-a-day, 365-day-a-year, information service, in English and Spanish, for individuals and family members facing mental and/or substance use disorders. This service provides referrals to local treatment facilities, support groups, and community-based organizations.
Also visit the online treatment locator, or send your zip code via text message: 435748 (HELP4U) to find help near you. Read more about the HELP4U text messaging service.
The service is open 24/7, 365 days a year.
English and Spanish are available if you select the option to speak with a national representative. Currently, the 435748 (HELP4U) text messaging service is only available in English.
In 2020, the Helpline received 833,598 calls. This is a 27 percent increase from 2019, when the Helpline received a total of 656,953 calls for the year.
The referral service is free of charge. If you have no insurance or are underinsured, we will refer you to your state office, which is responsible for state-funded treatment programs. In addition, we can often refer you to facilities that charge on a sliding fee scale or accept Medicare or Medicaid. If you have health insurance, you are encouraged to contact your insurer for a list of participating health care providers and facilities.
The service is confidential. We will not ask you for any personal information. We may ask for your zip code or other pertinent geographic information in order to track calls being routed to other offices or to accurately identify the local resources appropriate to your needs.
No, we do not provide counseling. Trained information specialists answer calls, transfer callers to state services or other appropriate intake centers in their states, and connect them with local assistance and support.
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Suggested Resources
What Is Substance Abuse Treatment? A Booklet for Families
Created for family members of people with alcohol abuse or drug abuse problems. Answers questions about substance abuse, its symptoms, different types of treatment, and recovery. Addresses concerns of children of parents with substance use/abuse problems.It's Not Your Fault (NACoA) (PDF | 12 KB)
Assures teens with parents who abuse alcohol or drugs that, "It's not your fault!" and that they are not alone. Encourages teens to seek emotional support from other adults, school counselors, and youth support groups such as Alateen, and provides a resource list.After an Attempt: A Guide for Taking Care of Your Family Member After Treatment in the Emergency Department
Aids family members in coping with the aftermath of a relative's suicide attempt. Describes the emergency department treatment process, lists questions to ask about follow-up treatment, and describes how to reduce risk and ensure safety at home.Family Therapy Can Help: For People in Recovery From Mental Illness or Addiction
Explores the role of family therapy in recovery from mental illness or substance abuse. Explains how family therapy sessions are run and who conducts them, describes a typical session, and provides information on its effectiveness in recovery.For additional resources, please visit the SAMHSA Store.
Last Updated
Last Updated: 08/30/2022
Alcohol, Tobacco, and Other Drugs
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Misusing alcohol, tobacco, and other drugs can have both immediate and long-term health effects.The misuse and abuse of alcohol, tobacco, illicit drugs, and prescription medications affect the health and well-being of millions of Americans. NSDUH estimates allow researchers, clinicians, policymakers, and the general public to better understand and improve the nation’s behavioral health. These reports and detailed tables present estimates from the 2021 National Survey on Drug Use and Health (NSDUH).
Alcohol
Data:
- Among the 133.1 million current alcohol users aged 12 or older in 2021, 60.0 million people (or 45.1%) were past month binge drinkers. The percentage of people who were past month binge drinkers was highest among young adults aged 18 to 25 (29.2% or 9.8 million people), followed by adults aged 26 or older (22.4% or 49.3 million people), then by adolescents aged 12 to 17 (3.8% or 995,000 people). (2021 NSDUH)
- Among people aged 12 to 20 in 2021, 15.1% (or 5.9 million people) were past month alcohol users. Estimates of binge alcohol use and heavy alcohol use in the past month among underage people were 8.3% (or 3.2 million people) and 1.6% (or 613,000 people), respectively. (2021 NSDUH)
- In 2020, 50.0% of people aged 12 or older (or 138.5 million people) used alcohol in the past month (i.e., current alcohol users) (2020 NSDUH)
- Among the 138.5 million people who were current alcohol users, 61.6 million people (or 44. 4%) were classified as binge drinkers and 17.7 million people (28.8% of current binge drinkers and 12.8% of current alcohol users) were classified as heavy drinkers (2020 NSDUH)
- The percentage of people who were past month binge alcohol users was highest among young adults aged 18 to 25 (31.4%) compared with 22.9% of adults aged 26 or older and 4.1% of adolescents aged 12 to 17 (2020 NSDUH)
- Excessive alcohol use can increase a person’s risk of stroke, liver cirrhosis, alcoholic hepatitis, cancer, and other serious health conditions
- Excessive alcohol use can also lead to risk-taking behavior, including driving while impaired. The Centers for Disease Control and Prevention reports that 29 people in the United States die in motor vehicle crashes that involve an alcohol-impaired driver daily
Programs/Initiatives:
- STOP Underage Drinking interagency portal - Interagency Coordinating Committee on the Prevention of Underage Drinking
- Interagency Coordinating Committee on the Prevention of Underage Drinking
- Talk. They Hear You.
- Underage Drinking: Myths vs. Facts
- Talking with your College-Bound Young Adult About Alcohol
Relevant links:
- National Association of State Alcohol and Drug Abuse Directors
- Department of Transportation Office of Drug & Alcohol Policy & Compliance
- Alcohol Policy Information Systems Database (APIS)
- National Institute on Alcohol Abuse and Alcoholism
Tobacco
Data:
- In 2020, 20.7% of people aged 12 or older (or 57.3 million people) used nicotine products (i.e., used tobacco products or vaped nicotine) in the past month (2020 NSDUH)
- Among past month users of nicotine products, nearly two thirds of adolescents aged 12 to 17 (63.1%) vaped nicotine but did not use tobacco products. In contrast, 88.9% of past month nicotine product users aged 26 or older used only tobacco products (2020 NSDUH)
- Tobacco use is the leading cause of preventable death, often leading to lung cancer, respiratory disorders, heart disease, stroke, and other serious illnesses. The CDC reports that cigarette smoking causes more than 480,000 deaths each year in the United States
- The CDC’s Office on Smoking and Health reports that more than 16 million Americans are living with a disease caused by smoking cigarettes
Electronic cigarette (e-cigarette) use data:
- In 2021, 13.2 million people aged 12 or older (or 4.7%) used an e-cigarette or other vaping device to vape nicotine in the past month. The percentage of people who vaped nicotine was highest among young adults aged 18 to 25 (14.1% or 4.7 million people), followed by adolescents aged 12 to 17 (5.2% or 1.4 million people), then by adults aged 26 or older (3.2% or 7.1 million people).
- Among people aged 12 to 20 in 2021, 11.0% (or 4.3 million people) used tobacco products or used an e-cigarette or other vaping device to vape nicotine in the past month. Among people in this age group, 8.1% (or 3.1 million people) vaped nicotine, 5.4% (or 2.1 million people) used tobacco products, and 3. 4% (or 1.3 million people) smoked cigarettes in the past month. (2021 NSDUH)
- Data from the Centers for Disease Control and Prevention’s 2020 National Youth Tobacco Survey. Among both middle and high school students, current use of e-cigarettes declined from 2019 to 2020, reversing previous trends and returning current e-cigarette use to levels similar to those observed in 2018
- E-cigarettes are not safe for youth, young adults, or pregnant women, especially because they contain nicotine and other chemicals
Resources:
- Tips for Teens: Tobacco
- Tips for Teens: E-cigarettes
- Implementing Tobacco Cessation Programs in Substance Use Disorder Treatment Settings
- Synar Amendment Program
Links:
- Truth Initiative
- FDA Center for Tobacco Products
- CDC Office on Smoking and Health
- National Institute on Drug Abuse: Tobacco, Nicotine, and E-Cigarettes
- National Institute on Drug Abuse: E-Cigarettes
Opioids
Data:
- Among people aged 12 or older in 2021, 3. 3% (or 9.2 million people) misused opioids (heroin or prescription pain relievers) in the past year. Among the 9.2 million people who misused opioids in the past year, 8.7 million people misused prescription pain relievers compared with 1.1 million people who used heroin. These numbers include 574,000 people who both misused prescription pain relievers and used heroin in the past year. (2021 NSDUH)
- Among people aged 12 or older in 2020, 3.4% (or 9.5 million people) misused opioids in the past year. Among the 9.5 million people who misused opioids in the past year, 9.3 million people misused prescription pain relievers and 902,000 people used heroin (2020 NSDUH)
- According to the Centers for Disease Control and Prevention’s Understanding the Epidemic, an average of 128 Americans die every day from an opioid overdose
Resources:
- Medications for Substance Use Disorders
- Opioid Overdose Prevention Toolkit
- TIP 63: Medications for Opioid Use Disorder
- Use of Medication-Assisted Treatment for Opioid Use Disorder in Criminal Justice Settings
- Opioid Use Disorder and Pregnancy
- Clinical Guidance for Treating Pregnant and Parenting Women With Opioid Use Disorder and Their Infants
- The Facts about Buprenorphine for Treatment of Opioid Addiction
- Pregnancy Planning for Women Being Treated for Opioid Use Disorder
- Tips for Teens: Opioids
- Rural Opioid Technical Assistance Grants
- Tribal Opioid Response Grants
- Provider’s Clinical Support System - Medication Assisted Treatment Grant Program
Links:
- National Institute on Drug Abuse: Opioids
- National Institute on Drug Abuse: Heroin
- HHS Prevent Opioid Abuse
- Community Anti-Drug Coalitions of America
- Addiction Technology Transfer Center (ATTC) Network
- Prevention Technology Transfer Center (PTTC) Network
Marijuana
Data:
- In 2021, marijuana was the most commonly used illicit drug, with 18. 7% of people aged 12 or older (or 52.5 million people) using it in the past year. The percentage was highest among young adults aged 18 to 25 (35.4% or 11.8 million people), followed by adults aged 26 or older (17.2% or 37.9 million people), then by adolescents aged 12 to 17 (10.5% or 2.7 million people).
- The percentage of people who used marijuana in the past year was highest among young adults aged 18 to 25 (34.5%) compared with 16.3% of adults aged 26 or older and 10.1% of adolescents aged 12 to 17 (2020 NSDUH)
- Marijuana can impair judgment and distort perception in the short term and can lead to memory impairment in the long term
- Marijuana can have significant health effects on youth and pregnant women.
Resources:
- Know the Risks of Marijuana
- Marijuana and Pregnancy
- Tips for Teens: Marijuana
Relevant links:
- National Institute on Drug Abuse: Marijuana
- Addiction Technology Transfer Centers on Marijuana
- CDC Marijuana and Public Health
Emerging Trends in Substance Misuse:
- Methamphetamine—In 2019, NSDUH data show that approximately 2 million people used methamphetamine in the past year. Approximately 1 million people had a methamphetamine use disorder, which was higher than the percentage in 2016, but similar to the percentages in 2015 and 2018. The National Institute on Drug Abuse Data shows that overdose death rates involving methamphetamine have quadrupled from 2011 to 2017. Frequent meth use is associated with mood disturbances, hallucinations, and paranoia.
- Cocaine—In 2019, NSDUH data show an estimated 5.5 million people aged 12 or older were past users of cocaine, including about 778,000 users of crack. The CDC reports that overdose deaths involving have increased by one-third from 2016 to 2017. In the short term, cocaine use can result in increased blood pressure, restlessness, and irritability. In the long term, severe medical complications of cocaine use include heart attacks, seizures, and abdominal pain.
- Kratom—In 2019, NSDUH data show that about 825,000 people had used Kratom in the past month. Kratom is a tropical plant that grows naturally in Southeast Asia with leaves that can have psychotropic effects by affecting opioid brain receptors. It is currently unregulated and has risk of abuse and dependence. The National Institute on Drug Abuse reports that health effects of Kratom can include nausea, itching, seizures, and hallucinations.
Resources:
- Tips for Teens: Methamphetamine
- Tips for Teens: Cocaine
- National Institute on Drug Abuse
More SAMHSA publications on substance use prevention and treatment.
Last Updated
Last Updated: 03/22/2023
What to do to stop feeling overwhelmed
August 10, 2016 Productivity
Do you feel that your strength is at the limit, and the work has not been going well for a long time? Find out why this happens and what to do to correct the situation and enjoy life again.
You have a lot of things to do, but critically little time to complete them. Too many people want you to pay attention to them, but you can't because you're always in a hurry somewhere. You don’t understand how you can do everything on time, and even so that there is time for your personal life. Common situation?
At the dawn of the digital age, we firmly believed that gadgets would make our lives easier and less stressful in many ways. It seems like we've never been so wrong.
We have started working much harder than before and we can't stop even if we really want to: smartphones, Skype, instant messengers and e-mail have become an integral part of modern life. Yes, and colleagues from different time zones who want to be in touch around the clock. We are stuck at work. It is not at all surprising that with such a frantic pace of life, we often feel unwell.
Reasons why people feel overwhelmed
Sometimes it can be quite difficult to understand what exactly caused your depression. It seems like it all came crashing down at once. But think about this: fatigue is just a feeling that will pass sooner or later, you just need to identify what caused it and eliminate the cause.
Here is a short list of the most common causes of depression.
- Someone is constantly taking advantage of you, and you don't know how to handle the situation and get rid of unpleasant obligations.
- You are very much afraid that you will get into a compromising situation and will not be able to get out of it with dignity.
- You are too responsible and are afraid to admit to yourself that you are no longer able to deal with the accumulated problems on your own.
- You do not understand what you are asked to do, but you are afraid to confess, and this weighs on you.
What to do if everything went wrong
When it seems to you that everything in the world is infinitely sad and hopelessly bad, it is quite natural that you begin to feel the same way. Being depressed and tired from time to time is absolutely normal, but if this condition has become your constant companion, then you need to take appropriate measures.
- Understand the real reason for your bad condition. What really upsets you? Or who?
- Think about what you can change. Look at the problem realistically, honestly evaluate whether the situation can be turned around for the better, and do whatever is necessary to do so.
- Make a plan. Draft a to-do list of several items that will help solve the problem. Commit changes as you go. Feel free to ask for help.
It also happens that you are simply unable to influence the current situation. Then you just need to accept it. Yes, it is not easy, but it makes a valuable contribution to the treasury of your life experience.
Done with the general advice. Let's move on to specific actions that you need to perform daily in order to feel much better.
1. Delegate
Do only what you are really good at. Sometimes people take on extra tasks just because they're easy enough, done quickly, and don't require a lot of effort. Sometimes - because of distrust of other people or because they believe that no one else is able to cope with them. Sometimes it's just out of habit.
All these tasks can easily be delegated to someone else so that you no longer feel like a loaded donkey. Ask yourself: Am I really the only person who can do this? In most cases, the answer will be no.
2. Question
Too often we do things just because we have to, or because we always did them. But are they really necessary? It is quite possible that we regularly spend a lot of time on absolutely useless activities. To stop wasting precious minutes, ask yourself two questions: Do I really have to complete this task? Will anything change if I don't do it? If both answers are negative, feel free to cross this item off your to-do list.
3. Take breaks
Find time to take a break. No matter how busy your schedule is, it is quite possible to allocate at least 15 minutes in it. This time will be enough for your brain to take a break and start working much more efficiently.
Imagine that these 15 minutes are the kind of mini-vacation you miss so much. Close your eyes for a couple of minutes and allow yourself to relax a little. And then, as if from the outside, try to look at the problem that worries you. We assure you, a solution will definitely be found.
4. Ask for help
When we feel overwhelmed and overwhelmed, we need support more than ever. For her, we turn to friends, family and even colleagues. Complaining about life within reasonable limits is perfectly acceptable, but know the measure: if you start constantly telling everyone about how difficult it is for you, you will achieve exactly the opposite effect. You don't need a reputation as a whiner, do you?
It is often helpful to look at a situation through the eyes of another person.
Tell someone about your concerns and ask for advice. Ask how your interlocutor would act in a similar situation and what actions he would take. Sometimes a fresh look helps to find rather unexpected ways out of a critical situation. And in general, maybe you are winding yourself up in vain and the problem is not as terrible as it seems?
5.
Learn to refuseAssess your abilities adequately: if you cannot cope with a large amount of work on your own, do not burden yourself with things just because it is inconvenient for you to refuse. Set reasonable boundaries and learn how to finally say the word "no". Every time before agreeing to something, think twice whether you can really cope with the obligations entrusted to you.
Don't know how to politely refuse? Be diplomatic. If your requester is a boss or an important client, try saying things like, “This is going to be pretty difficult given our current priorities. Let's try to find other ways to solve the problem?
6. Think about the people closest to you
If you can't cope with the growing tension, think about your closest people and how they would support you if they suddenly happened to be nearby. Instead of worrying about what a new colleague or some unfamiliar person will think of you, it’s better to remember those whose opinion you really value. This will give you the strength you need right now.
I feel... but not well. What to do with stress at all times — Career on vc.ru
An article by Tatyana Shcherban, a teacher at the SKOLKOVO business school and a trainer in people management, specially for Atsearch.
23,979 views
Tatyana answered three exciting questions about stress:
- How are stress and psychological needs connected? What are the needs and what kind of people do they correspond to? Find yours :)
- How stress manifests itself in each type of people. What does a person begin to do and how to behave? Get to know yourself or colleagues :)
- What should a leader do? How to respond to someone else's stress? What and how to say depending on the type of need?
1. “Don’t worry – be happy.” Does it piss me off?
Just as our body cannot do without food and water, so our psyche cannot but eat - it also has vital needs. Eric Berne's student Tybee Keiller identified 8 needs in his Process Communication Model (PCM). Each of us has all eight, of which one or two are the most relevant for a person in the current period of life.
Psychological need is the strongest desire that our psyche seeks to satisfy in any way, including negative ones. Not meeting your needs causes stress. This means that awareness of our psychological needs gives us the keys to understanding our stress, and their positive satisfaction - to stress management.
So, eight psychological needs. Find the most relevant one for you:
- Organization and planning of time. This is the need for maximum ordering of one's (and not only) life, to reduce uncertainty, the need to devote time to quality planning.
- Recognition of one's work - its scope and quality. Recognize that I work hard and work well.
- Sensory needs - the environment should be cozy, tasty, beautiful, warm and fragrant. This is the need for comfort and self-care, getting pleasure from this.
- Needs for unconditional recognition of a person - to feel (not to know, but to feel) that they love me, not because, but just like that.
- Recognition of opinion / contribution - receiving recognition of my contribution, that I brought something, changed something in society, in the profession, in the world, at least at the level of opinions and beliefs of others.
- The need for solitude, time for yourself and immersion in your own world. Not to be confused with loneliness!
- Need for excitement - thirst for adrenaline, love of risk, battle, victory.
- The need for playful contact, when "our whole life is a game" and "time is not business - it's an hour of fun", but vice versa.
Everyone has all eight needs, but only one or two in a given period of life for a person are the most relevant. It depends on them how stress will manifest itself.
2. JOYFUL STRESS, STRESS DREAM AND OTHER WAYS TO EXPECT STRESS.
Organizing\planning time (1 item) and Recognition of one's work (2 item) are common for people of the same personality type.
If these needs are not met, the mechanism “if they don’t tell me that I work well, then I work badly” is launched. The need is not satisfied. A person under stress begins to work even harder and harder, proving how much and how well he plows. Working non-stop, he drives himself, losing details from fatigue and making even more mistakes. There is a self-reproach - "it means that I did not finish watching." Over-control and anger at others turn on - “I don’t understand how you can work like this! Why should I go after everyone and remind! Don't you understand how important this is?!"
Sensory needs (item 3) and the need for unconditional recognition of personality (item 4) also work in pairs.
If they are dissatisfied at the peak of stress, the mask of a whiner is launched. A person really wants to get the love of others, and he begins to try extremely hard to please everyone and adapt to everyone. Because of the fear of rejection, he begins to fuss and make a bunch of small annoying mistakes, incurring the wrath of those around him along with the expected love and care. As a result: “I try so hard for you, but I can’t succeed! I'm bad, I let you down. There is nothing to love me for.”
If the need for Recognition of an opinion or contribution (point 5) is not met, an attack is launched on you.
At the peak of stress, such a person starts lecturing you. He feels himself on the podium and will already now in any way receive your attention to his point of view. I note that he does not expect agreement with his opinion. He wants society to recognize that his opinion / actions have changed something in this world, profession, industry, business, etc. If he does not receive such recognition, he, without noticing it, begins to impose his opinion. An arrogant moralizing is launched using complex abstruse phrases and great quotes. As a result, he humiliates the position of the interlocutors, which repels others.
The need for solitude (point 6) when dissatisfied gives rise to a stress dream.
A person, even being in society, goes into his speculative world, becoming "invisible". This "mink" is necessary in order to be with yourself, in your dreams and thoughts. Phrases start but cut off in the middle. Projects start but do not end, because at the peak of stress, such a person can get lost in his inner world, where there is a lot of unspoken, unresolved, desired and invented. He walks around these thoughts as if in a circle, without moving on to action. There is a big risk that others will not notice this stress and will not help. Despair accumulates inside “It turns out that nobody needs me?”.
Unsatisfied need for excitement (point 7) provokes a person to create drama or crisis.
The mimicry of a shark turns on and the person begins to manipulate others, pushing people's foreheads together and not trying to help. Why help? After all, I am strong, everything is OK with me, and you, let's try to cope on your own. Very often people do not perceive such behavior as stress, involuntarily becoming puppets in its drama. And such a person, feeding his stress, sneers contemptuously and tells you: “Well, every fool can handle money .... What's weak?!"
Stress play occurs when a person does not satisfy his need for play contact (point 8).
The person is ostentatiously stupid: “trying to figure out” what is written here or what you are saying to him now, but… “Pfft! It's sooo difficult! How do you do it! Ufff! No, well, if everything were clearly written here, I would have understood everything a long time ago !!! Oh, how tired I am!!! He begins to joke, tell stories, change the subject, offer to relax, enjoying the attention to himself. He wants to relax already and live playfully! “Why are you all so serious?!”
Manifestations of stress are richer than what I list. Tybee Keiller proved a mini-script: these are the primary second-by-second signs of the onset of stress. In our Communication Process Model (PCM) trainings, we analyze these signs in detail and teach how to work with them in order to stop the development of stress and return communication to a constructive one. And within the framework of the article, I will further give the basic principles of communication with a person at the peak of stress.
3. WATER WILL NOT HELP A COFFEE DRINKER
The general principle is as follows: in order to reduce or remove the intensity of stress, one must “feed” the need. Here are the short principles:
1. Organization and planning of time and Recognition of one's work
Stress Peak: Over control and an attack on your thinking in the form of frustrated anger
What to do:
- Give thanks for doing something well and/or planning something. Just describe it in detail. “Thanks to your qualitative risk assessment in the Delta project, the efficiency of the just in time delivery process increased by 7%. What plan do you propose for the Gamma project?”
- Ask for advice and listen carefully to expert opinion. Ask questions on the study of the topic, dive into the details. Give thanks in the style of: "I finally figured out the topic, because you structured everything."
2. Sensory Needs and Needs for Unconditional Personal Recognition
Peak stress: stupid mistakes, self-deprecation and whining
What to do:
- Turn on all your empathy and care, show understanding and compassion. Offer support, your time to listen to the emotions of such an interlocutor. Say how much you appreciate him/her and that you see his/her experiences and empathize, how you want to help and support. "It's good to have you on my team! You warm everyone with your warmth and attention. Thank you!"
- Offer something warm, tasty, tactilely soft. “Let me offer you some water. I have time - I will gladly drink tea with you, and you will tell me everything.
3. Recognition of an opinion and/or contribution
Peak stress: Notations and an arrogant attack on you as a person
What to do:
- You need to hear the grain of the statement and take it into account, suggesting a discussion, asking a question at the end. For example, “You are talking about a very important topic. If I heard/understood you correctly, you want to say that…?” “Thank you so much for bringing this topic up. I find this important and very ambiguous. And what do you think, if you look at it from the other side, then ... What do you think?
- It is helpful to recognize the effect that his/her opinion has had on you: “Now you just talked about the consequences for the next generation, and I saw the interconnections in a new way. This provides significant food for thought from a different angle, don’t you agree?”
4. Need for privacy
The peak of stress: withdraws into his own world and passively waits
What to do:
- Give a pause and follow the steps. "I'll give you as much time as you need." “Think calmly. Do not rush." “Take an hour to think about the possible trajectories of events. I'll be back in an hour and we'll discuss possible plans of action." Return to the person to discuss plans after the promised time.
5. Need for excitement
Peak stress: manipulation; blaming others for being weak.
What to do:
- We need a straightforward reaction - openly stop the manipulation. Your task is to show that you see what the person is doing. Give a positive challenge, turn it into action, especially one that promises big turns and big wins. “This client is the toughest nut to crack. He is tough only for Bisons like you! I bet you a bottle of 20 year old whiskey that you will tear it! Get us an exclusive contract!"
6. Need for play contact
Peak stress: ostentatious zeal and blaming others for one's difficulties; shifting responsibility to others
What to do:
- He is bored. Your task is to distract \ entertain, make the task easier, fun, playful in form. "Want a joke! Briefly speaking….". They told and returned to the question in the style: “That's it! The game is called - the faster we overcome this report, the faster we pull the coffee "
- Pay attention to this unique creativity and spontaneity! "Cool joke! What a cool thing you have on your desk! Class! You are unique! Shoes - finally fire! WOW is GENIUS!!!"
Stress can be stopped before its peak. To do this, you need to train your ability to see the mini-script of the development of stressful behavior and develop the skill to switch to the language of the interlocutor.