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SAMHSA’s National Helpline | SAMHSA

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  • SAMHSA’s National Helpline is a free, confidential, 24/7, 365-day-a-year treatment referral and information service (in English and Spanish) for individuals and families facing mental and/or substance use disorders.

    Also visit the online treatment locator.

SAMHSA’s National Helpline, 1-800-662-HELP (4357) (also known as the Treatment Referral Routing Service), or TTY: 1-800-487-4889 is a confidential, free, 24-hour-a-day, 365-day-a-year, information service, in English and Spanish, for individuals and family members facing mental and/or substance use disorders. This service provides referrals to local treatment facilities, support groups, and community-based organizations.

Also visit the online treatment locator, or send your zip code via text message: 435748 (HELP4U) to find help near you. Read more about the HELP4U text messaging service.

The service is open 24/7, 365 days a year.

English and Spanish are available if you select the option to speak with a national representative. Currently, the 435748 (HELP4U) text messaging service is only available in English.

In 2020, the Helpline received 833,598 calls. This is a 27 percent increase from 2019, when the Helpline received a total of 656,953 calls for the year.

The referral service is free of charge. If you have no insurance or are underinsured, we will refer you to your state office, which is responsible for state-funded treatment programs. In addition, we can often refer you to facilities that charge on a sliding fee scale or accept Medicare or Medicaid. If you have health insurance, you are encouraged to contact your insurer for a list of participating health care providers and facilities.

The service is confidential. We will not ask you for any personal information. We may ask for your zip code or other pertinent geographic information in order to track calls being routed to other offices or to accurately identify the local resources appropriate to your needs.

No, we do not provide counseling. Trained information specialists answer calls, transfer callers to state services or other appropriate intake centers in their states, and connect them with local assistance and support.

  • Suggested Resources

    What Is Substance Abuse Treatment? A Booklet for Families
    Created for family members of people with alcohol abuse or drug abuse problems. Answers questions about substance abuse, its symptoms, different types of treatment, and recovery. Addresses concerns of children of parents with substance use/abuse problems.

    It's Not Your Fault (NACoA) (PDF | 12 KB)
    Assures teens with parents who abuse alcohol or drugs that, "It's not your fault!" and that they are not alone. Encourages teens to seek emotional support from other adults, school counselors, and youth support groups such as Alateen, and provides a resource list.

    After an Attempt: A Guide for Taking Care of Your Family Member After Treatment in the Emergency Department
    Aids family members in coping with the aftermath of a relative's suicide attempt. Describes the emergency department treatment process, lists questions to ask about follow-up treatment, and describes how to reduce risk and ensure safety at home.

    Family Therapy Can Help: For People in Recovery From Mental Illness or Addiction
    Explores the role of family therapy in recovery from mental illness or substance abuse. Explains how family therapy sessions are run and who conducts them, describes a typical session, and provides information on its effectiveness in recovery.

    For additional resources, please visit the SAMHSA Store.

Last Updated: 08/30/2022

SAMHSA Behavioral Health Treatment Services Locator

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Welcome to the Behavioral Health Treatment Services Locator, a confidential and anonymous source of information for persons seeking treatment facilities in the United States or U.S. Territories for substance use/addiction and/or mental health problems.

PLEASE NOTE: Your personal information and the search criteria you enter into the Locator is secure and anonymous. SAMHSA does not collect or maintain any information you provide.

Please enter a valid location.

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  • FindTreatment.

    gov

    Millions of Americans have a substance use disorder. Find a treatment facility near you.

  • 988 Suicide & Crisis Lifeline

    Call or text 988

    Free and confidential support for people in distress, 24/7.

  • National Helpline

    1-800-662-HELP (4357)

    Treatment referral and information, 24/7.

  • Disaster Distress Helpline

    1-800-985-5990

    Immediate crisis counseling related to disasters, 24/7.

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  • Icon from Find practitioners and treatment programs providing buprenorphine for opioid addiction (heroin or pain relievers). Find practitioners and treatment programs providing buprenorphine for opioid addiction (heroin or pain relievers).
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The Locator is authorized by the 21st Century Cures Act (Public Law 114-255, Section 9006; 42 U.S.C. 290bb-36d). SAMHSA endeavors to keep the Locator current. All information in the Locator is updated annually from facility responses to SAMHSA’s National Substance Use and Mental Health Services Survey (N-SUMHSS). New facilities that have completed an abbreviated survey and met all the qualifications are added monthly. Updates to facility names, addresses, telephone numbers, and services are made weekly for facilities informing SAMHSA of changes. Facilities may request additions or changes to their information by sending an e-mail to [email protected], by calling the BHSIS Project Office at 1-833-888-1553 (Mon-Fri 8-6 ET), or by electronic form submission using the Locator online application form (intended for additions of new facilities).

Online Trade hotline, Online Trade support, free hotline 8-800

A call to the ONLINE TRADE.RU hotline will solve any problem related to the operation of the online store: the product is delayed, a return is required, it is not possible to use bonus points, you need to change the phone number associated with your account on the site, etc. In order for the company's employees to help in the shortest possible time, the organization recommends sending requests for solving customer problems through the feedback form on the store's website. The hotline is best used to receive advice on general questions about the work of the company. nine0003

Online Trade hotline 8800

Other ways to contact

What kind of questions can specialists help you with?

What issues can support not help with?

Response time and competence of specialists

Online Trade hotline 8800

ONLINE TRADE.RU store hotline: 8 (800) 555-40-94 - residents of Moscow, St. Petersburg and any other cities of the country (toll-free). Most calls to the support service are sent through the feedback form, the Vkontakte group or by e-mail. A citizen can use any convenient way to contact a company representative, one way or another, all requests are sent to competent specialists who are ready to provide urgent assistance. nine0003

Other ways to contact

Below are additional ways to contact the manager of ONLINE TRADE.RU online store, they are listed in hierarchical order from the most popular to the least popular.

  1. Feedback form on the official website
  2. E-mail: [email protected]
  3. VKontakte group: vk. com/onlinetrade
  4. Additional hotline phone: +7 (495) 225-95-22

0003

    What questions can the specialists help with?

    Call center specialists solve problems with payment and delivery of goods, as well as advise citizens on any issues related to the operation of the online store. Most often, citizens calling the support service are interested in the following information:

    • nuances of processing the return of goods,
    • information about the status of the order,
    • details about bonus programs,
    • details of registration and account management. nine0026

    Managers are competent enough to help those who apply as soon as possible. When calling the ONLINE TRADE.RU hotline, you need to be ready to dictate the order number; in some cases, the customer of the store may be required to provide proof of payment for the purchase or a photograph of the damaged goods.

    What issues can support not help with?

    The support service solves any problems related directly to the operation of the online store. If the problem situation of the person who asked for help arose through no fault of the organization, the employees will not be able to help (they will give basic advice at most that will help the citizen deal with the problem on their own). The call center employee may ask the applicant to state the essence of the problem in writing and send it for consideration through the feedback form or by e-mail. nine0003

    Response time and competence of specialists

    According to customer reviews of the online store, the support service specialists make a positive impression on those who seek help. A call to the ONLINE TRADE.RU hotline: 8 (800) 555-40-94 is the fastest way to get in touch with the company manager. Messages sent through the form on the site and by e-mail are considered within 1 business day, and it will take an average of 4 hours to receive a response from the moderator of social networks to a message in the Vkontakte group. nine0003

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    Hot line online trad

    Tattele Hot Line, Tattlecom support service, Free hot line 8-800

    PAO tattlecom is the largest operator communications in the Republic of Tatarstan. The company provides a wide range of services - fixed telephony, mobile communications, Internet access, digital television. A project to build public Wi-Fi access points is actively developing on the territory of Tatarstan. Over 1.8 million subscribers use the operator's services. nine0003

    Tattelecom free hotline

    Other ways to contact

    What kind of questions can specialists help with?

    What questions support cannot help with

    Response time and competence of specialists

    Communication with the company's customers is at a high level. Users have access to online chat, a feedback form, communities in social networks and a hotline number. Additionally, citizens can use the "Order a call" service. nine0003

    Free hot line Tattelecom

    Telephone number of the information support service - (843) 222-22-22. Additional call center number - (843) 118-08-11. Calls within Russia (mobile/landline phones) are free of charge.

    Also available to the company's customers is the short number of the help desk for services - 118-08 and technical support - 118-18.

    Advanced users can make calls via WhatsApp/Viber. The telephone number of the Tattelecom contact center is +7-902-718-22-68. This format of communication is usually preferred by active users of the messenger.

    In addition, citizens can call the phone numbers of the reference and information service:


    Hotline in Kazan

    The phone number of the company's contact center is single. On the territory of Kazan, the same support service number is valid for individuals and legal entities.

    Hotline in other regions

    Tattelecom's coverage applies only to the Republic of Tatarstan. The company does not operate in other regions. Calls to the company's phone numbers from other areas are paid according to the tariffs of the mobile operator. nine0003

    Other communication methods

    An additional communication method is online chat. It's located in the Support section at the bottom of the page. Clicking on the blue box will open a form to fill out. The user just needs to specify his name, phone number, select the reason for the request, write a question and click the "Start a conversation" button. The system will offer options for solving the problem - a question of a reference or technical nature, mobile communications. The user will need to send a number. Then it is connected to the operator. nine0003


    In addition to the online chat, you can ask a question through the feedback form. It is available to all clients of the company. The form is located in the "Contact Information" section. The user needs to specify the first and last name, email, select the purpose of the appeal and describe the essence of the issue. Additionally, you need to enter a verification code. Then send a message.


    Users can separately ask a question or leave feedback about the work of the online resource through social networks. For example, in VKontakte. The group administrator responds within five minutes. nine0003


    Another way to contact the company is through the mobile app with the Fly logo. It can be downloaded from the website of the operator Tattelecom. The application provides the user with access to the personal account (checking the balance, replenishing the account, connecting additional services).


    Citizens can also send a request to the e-mail address - [email protected].

    Additionally, customers can contact one of Tattelecom's branches. Their list can be found on the operator's website. Just go to the "Contact Information" and "Sales and Service Offices" section. The system will show the addresses and work schedule of the company's branches. nine0003


    What questions can the specialists help with?

    Citizens can get advice on such issues - the list and methods of payment for services, tariffs, the procedure for connecting additional services, the amount of debt. A complete list of services is available on the company's website.

    What issues support cannot help with

    Technical support staff does not advise on the services and tariffs of other mobile operators and does not resolve questions about fraud cases.

    Learn more