Client relationship specialist

What is A Client Relations Specialist?

Keeping the customers happy is what the client relations specialist is all about. Client relations specialists typically work for companies that sell or promote products and services. If you have a knack for working with people, you may find that this type of work suits you. As part of the job, client relations specialists frequently answer questions or instruct clients on how to use or access their products or services.

Client relations specialists are also responsible for resolving any problems a customer is experiencing. At many companies, these specialists sell products and services directly. They also contact customers after product purchase or service completion to make sure the customer is fully satisfied. Client relations specialists are focused on how to improve sales and consistently look for ways to improve customer experiences.

As you can imagine, these specialists need to have great interpersonal and communication skills. So, this is a great job for individuals who like talking to people. Since most employers offer on-the-job training programs, you can generally get into this career field with just a high school diploma or equivalent.

What Does a Client Relations Specialist Do

There are certain skills that many client relations specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and interpersonal skills.

Learn more about what a Client Relations Specialist does

How To Become a Client Relations Specialist

If you're interested in becoming a client relations specialist, one of the first things to consider is how much education you need. We've determined that 64.0% of client relations specialists have a bachelor's degree. In terms of higher education levels, we found that 5. 8% of client relations specialists have master's degrees. Even though most client relations specialists have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Client Relations Specialist

Top Client Relations Specialist Jobs Near You

Client Relations Specialist Career Paths

As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a client relations specialist can determine their career goals through the career progression. For example, they could start out with a role such as executive assistant, progress to a title such as office manager and then eventually end up with the title district manager.

Client Relations Specialist

Executive AssistantOffice ManagerGeneral Manager

District Manager

7 Years

Executive AssistantOffice Manager

Account Manager

5 Years

Executive AssistantOffice ManagerAccount Manager

Senior Account Manager

7 Years

Account ExecutiveSales Manager

Director Of Sales

10 Years

Account ExecutiveAccount Manager

Business Development Manager

9 Years

Account ExecutiveManagerSales Manager

Regional Sales Manager

9 Years

Top Careers Before Client Relations Specialist

Customer Service Representative(209,515 Jobs)

19. 8 %

Administrative Assistant(65,769 Jobs)

Sales Associate(579,849 Jobs)

Top Careers After Client Relations Specialist

Customer Service Representative(209,515 Jobs)

19.7 %

Administrative Assistant(65,769 Jobs)

12.6 %

Sales Associate(579,849 Jobs)

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Client Relations Specialists in America make an average salary of $39,902 per year or $19 per hour. The top 10 percent makes over $58,000 per year, while the bottom 10 percent under $27,000 per year.

Average Client Relations Specialist Salary

$39,902 Yearly

$19.18 hourly

$27,000

10 %

$39,000

Median

$58,000

90 %

See More Salary Information

What Am I Worth?

Client Relations Specialist Education

Client Relations Specialist Majors

Business

29.9 %

Psychology

Communication

Client Relations Specialist Degrees

Bachelors

64.0 %

Associate

16.7 %

High School Diploma

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 17.7% of client relations specialists listed client relationships on their resume, but soft skills such as communication skills and computer skills are important as well.

Client Relationships, 17.7%
Customer Service, 7.5%
New Clients, 6.1%
Data Entry, 5.6%
Client Service, 4.7%
Other Skills, 58.4%

Client Relations Specialist Demographics

Client Relations Specialist Gender Distribution

Female

After extensive research and analysis, Zippia's data science team found that:

Among client relations specialists, 69.7% of them are women, while 30.3% are men.

The most common race/ethnicity among client relations specialists is White, which makes up 60.6% of all client relations specialists.

The most common foreign language among client relations specialists is Spanish at 59.4%.

Online Courses For Client Relations Specialist That You May Like

Advertising Disclosure The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.

Customer Service, Customer Support, And Customer Experience

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

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Brilliant Customer Service: How to Impress your Customers!

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Enhance your customer support and truly differentiate yourself from your competition!...

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Customer Service

(4,889)

How to Approach New Customers and Maintain Existing Ones...

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Top Client Relations Specialist Employers

Updated September 9, 2022

Client Relationship Specialist - Vanguard Careers

Client Relationship Specialist

Launch your career in client services

Serve as the customer-facing representative of Vanguard for individual and corporate clients trusting us with their investment needs. Take the opportunity to pursue a long-term career in Advice, Sales & Marketing, Investment Management, Finance and more. Find your career in Client Services today.

CLICK HERE FOR CLIENT SERVICES OPPORTUNITIES

Getting the gig

ACE THAT INTERVIEW:

To get comfortable with the interview process, host a mock interview with a friend or member of your network. Ask them to share feedback. Take notes about what you aced and what you can improve.

NURTURE YOUR PROFESSIONAL NETWORK:

Make an impression on people in your professional network with an elevator pitch. In your introduction, say something interesting about yourself or the prospective company.

Hear from our crew

PreviousNext

As a Retirement Specialist, I had the opportunity to educate and assist clients with one of the biggest moments in their life – retirement. Due to the complexity of the subject matter, I leveraged my technical knowledge and CRM (client relationship management) skills, often taking ownership of unique client situations until resolution.

David R.Business Project Manager

Vanguard’s focus on career development and advancement have allowed me to explore different parts of the business, both in client-facing roles and full-time recruiting internships. Whether making a positive impact on investors’ lives or helping students and professionals start a rewarding career, Vanguard has allowed me to focus on the things I value.

Jessie S. Client Case Representative

From the moment I shook hands with my recruiter, I felt a sense of meaning behind Vanguard’s mission—to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success. Finding a company with a strong purpose was important to me. Before Vanguard, I had the opportunity to volunteer as a service missionary for two years in Chile, where because of our strong core purpose and values, we were able to truly make a difference. At Vanguard, my position in our Retail Investor Group provides an opportunity where I see that purpose come to life in my daily interactions with clients. I find it very satisfying to apply the skills from my college days and accounting background as I explain complex topics related to investing.

Joshua F.

David R.Business Project Manager

Vanguard's focus on career development and advancement have allowed me to explore different parts of the business, both in client-facing roles and full-time recruiting internships. Whether making a positive impact on investors' lives or helping students and professionals start a rewarding career, Vanguard has allowed me to focus on the things I value.

Jessie S.Client Case Representative

Joshua F.

Amazing Benefits

Paid time off

Balance between work and life
Use PTO for vacation, illness, or personal reasons

Health and wellness

Best-in-class medical, dental, and vision coverage
Onsite health clinic and illness centers

Retirement and savings

4% in matched contributions
10% contribution without condition

Education benefits

Tools to reduce student loan debt
Continue your education

Family

Generous maternity packages
PTO to care for seriously ill family members

CLICK HERE TO LEARN MORE

Crew Stories

Conversations with Vanguard crew:
Meet Kelly

Conversations with Vanguard crew:
An inclusive environment

Conversations with Vanguard crew:
How Vanguard Works

Careers blog

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What is his role in the successful development of the business? – Delivery service TopDelivery

What helps a successful business create a positive customer experience today? For companies that want to improve retention and loyalty, building an effective customer success team is essential. The key link here is the account manager, who will think through various strategies for developing relationships with clients.

Account manager (aka Account Manager) is an employee who is primarily responsible for communicating and presenting business services to customers. We at TopDelivery believe that the account manager is the voice of the client in the company: he defends the interests of the client, accompanies and controls all stages of the goods delivery process, solves all emerging problems and helps to close all needs.

In this article, we want to analyze in detail what an account manager does and what is the importance of his work in the activities of any company.

Main duties of an account manager

Of course, the tasks of a specialist may differ in different areas of business. But in general, the account manager acts as a link through which all important information and communication with the client passes. Understanding the needs and requests, he proposes a solution in the form of products or services, and is also responsible for establishing a strong and long-term relationship between the company and the client.

List of tasks that an account manager can perform:

Advising clients on all issues related to the company's services.
Coordination of the production process: finding out the needs of the client, developing a work plan and coordinating it with the management, assigning tasks, checking the timing and quality of implementation.
Participation in negotiations with the client and internal meetings of the company regarding the progress and development of the project.
Document management (acts, contracts, reports).
Analysis of the work done to obtain feedback from the client.
Dispute Resolution and Conflict Prevention/

What should an account manager be able to do?

We list the most important things, in our opinion, that a specialist should be able to do in order to effectively perform work and achieve the goals of the company:

Strong communication skills: working with clients is, first of all, communication with them. A good account manager knows how to properly build interaction with a client, create an atmosphere of trust in communication. If the client trusts the manager with whom he constantly interacts, then he will be more loyal to the company as a whole. But in addition to communicating with the client, it is also important for an account manager to be able to maintain constant and transparent communication channels within the company to regulate the overall work process.
Understanding of processes and specifics: the account manager in the eyes of the client is the main representative of the company and must be competent in all aspects of the activity in order to be ready to provide complete information on all issues. A strong specialist needs to understand the industry as a whole, as well as know industry competitors and their methods of work.
Multitasking: an account manager must be able to work in a large flow of tasks of several clients at the same time, while finding an individual approach to each of them. With a variety of work tasks, he also needs to be able to quickly “switch” and maintain high attention to detail.

The importance of an account manager within the company's activities

An account manager, understanding the needs of his clients, helps to choose individual solutions for them in the form of products or services to achieve their goals. Overall, he is a key sales force, building long-term relationships as a trusted advisor to the client. Satisfied loyal customers buy more or use the company's services more often, and can also recommend to their environment, which can reduce the operating costs of finding and attracting potential customers.

Online cash desk customer service specialist, Perm — SKB Kontur

Permian

Full time work

In the office

Send resume

If you are reading this text, it means that you are looking for a job and are thinking where to go. Go to IT!

Kontur has been installing, implementing and selling software products since 1988. A wide range of solutions for business and accounting covers the maximum needs of customers.

Now we are looking for a specialist who will help customers understand the intricacies of cash discipline and product labeling. The cash register module of Kontur.Market specializes in automating managerial, commodity and warehouse, cash accounting in retail, services, public catering and helps to fulfill the requirements of 54-FZ.

Your daily tasks

Work with clients. Clients are the first persons of companies that run their business and automate processes. There is no need to look for them, we have already taken care of and formed the basis for further communication with them.
Assist clients in the selection and purchase of cash register equipment and software suitable for the specifics of the client's business.
Guide customers in the legal requirements for retail, services and catering, labeling of goods.

And the main thing is to be an expert. We do not "push in", each manager in our team offers solutions to the client to help him and close his needs.

We will be glad to see you in our team if you have

experience in sales or work with cash registers.
Familiar with 54-FZ, 290-FZ, 182-FZ, 171-FZ.
An experienced PC user and understand the features of a computer: drivers, operating system modes, antiviruses - disable the firewall and other functions necessary for the operation of cash registers.
Love to understand the intricacies of a complex but very interesting product.

Working conditions

Everything according to the law ++

100% white salary and everything according to the labor code. Plus vacation from the company for important family events and help in difficult times.

Health care

Access to quality medicine through additional insurance.

Pleasant bonuses

Partial payment for meals in a cafe, kitchens in offices with coffee, tea and buns. Holidays for children and halves.

We offer

Official employment from the first working day in accordance with the Labor Code of the Russian Federation.
Partial reimbursement of food expenses.
Schedule 5/2 from 9:00 to 18:00.
Office in the city center, cozy kitchen, there is always natural coffee, tea, sweets and snacks.
There are a lot of jokes in our offices, we relax together, and colleagues are always ready to help with advice and experience in solving problems.

Did your eyes light up and your heart began to beat faster? Send resume!

Our office

Perm, st. Kuibysheva, 95B

Hello, my name is Elizaveta Vasilenko.
I am a recruiting manager and can answer questions about this vacancy.
Call 8 800 500-15-85 or write.

Maybe you have a friend
that would suit us, then refer a friend and get money!

Tell us about yourself

headings: *

All vacancies of the company

Top management

Project management

Development

Testing

Design and design of interfaces

Analytics

Implementation

Operation, Devops

Technical support

Information

Sales and customer relations

Marketing, advertising and PR

Human resources management

Accounting, finance

Law

Record keeping, secretariat

Other vacancies

I agree to the processing of my personal data in accordance with the Policy.

Send

Questions and answers

Summary

Interview

Other questions

Submitting your CV is an important step in which we get to know you first. It is necessary in order to better understand how to prepare for a face-to-face meeting or phone call and conduct them as productively as possible. Send your resume through the website or by email: then we will see it 100% and carefully save it in the database (it will not be blown out the window by the wind, it will not be lost among other documents). And if our cooperation does not work out now, we will save the history of communication and will be able to return to your resume in the future.

Write about your education, work experience, tasks you performed, and your life goals, interests and hobbies. It's great if you describe in more detail the implemented projects - professional or academic, technologies, practices, skills that will be useful to you in your future work. Also indicate your salary expectations and contacts for feedback: mail, phone.

Send DOC, TXT, RTF, PDF, RAR or ZIP files no larger than 2.9 MB. If the job involves a portfolio, add a link to the materials. Another option is to send a link if you have a ready-made resume on a job site (hh.ru, rabota.ru or another).

We will respond within 3 business days. Wait for a letter from us, it will contain information on the terms of consideration of resumes, feedback options and contacts of your HR manager. If you have not received a response email within 3 business days, please check your Spam folder in your mailbox. If the letter could not be found, write to [email protected] indicating the vacancy you applied for, or contact your HR manager by phone at 8 800 500-15-85.

You can find out who your hr-manager is on the vacancy page, there is a block of information at the top right, where the name of the employee of the personnel department and contacts are indicated: mail, phone.

As a rule, resumes are reviewed within 7 business days. If there are special conditions for consideration for a vacancy or work on it is temporarily suspended (for example, due to the manager’s vacation), we will definitely inform you in a response letter.

When we receive your resume, we make sure to send an acknowledgment of receipt within 3 business days, usually faster.

If your application is approved, we will call or write to you to arrange a meeting or offer you a test task.

If we have not contacted after the time has expired, it means that we are not yet ready to continue communication on this vacancy. Your resume will be saved in the database, and if suitable vacancies appear, we will consider your candidacy. In any case, let's stay in touch: subscribe to new vacancies on the site, join our VK group, subscribe to the Zen blog.

We are attentive not only to working employees, but also to potential ones, therefore we have several stages of selection, no matter what vacancy you apply for.

Acquaintance with the HR manager - the first meeting, we will clarify the information that you provided in your resume, learn about your professional plans and interests, and answer your questions. This communication can take place in our office or by phone/skype (if, for example, you are in another city).
Test task is a mini-simulation of future working situations. Its implementation will help assess your professional level, and it will be useful for you to understand the specifics of future work. We do not use test results in any way except to communicate with you. Sometimes the test task is the first stage.
Upon successful completion of the first two stages, we will invite you to a meeting with potential colleagues and a manager.

This is a general scheme, there are also additional stages, for example, a technical interview, where the conversation will go only on professional topics, you may also be asked to solve a problem here and not even one.

At the meeting, we will ask you about your professional knowledge, skills, work preferences and motivation. It is also important for us to understand why you are interested in the vacancy you are applying for. Familiarize yourself with the tasks and think about why you would like to do this. Be sure to read additional information about our company, its products and services. We appreciate it when an applicant consciously enters our business.

At the interview, we may ask you to confirm information from your resume related to your professional skills. Depending on the position you are applying for, we may ask you to write a piece of code, create an algorithm, draw a variant of the interface, evaluate the project promotion strategy, suggest distribution channels, etc. In response, we will definitely give you full information about the vacancy, company, department in which the vacancy is open.

When we offer you to complete a test task, we want to evaluate your professional skills and knowledge, see how you think, and understand how your vision of the task matches our idea. The solutions sent by you are by no means a collection of ideas - we respect your work. We do not use test results in any way except to communicate with you.

If you have been interviewed by an HR manager or supervisor, we will notify you of the decision anyway. Most often, we respond in writing within 7 business days. But the answer may be delayed if we are waiting for a meeting with other candidates and without this we cannot make a decision on your candidacy. After the meeting, you will have personal contacts of your HR manager - write and specify in what period the exact answer will be known. Or call 8 800 500-15-85.

There are no special rules. If one vacancy is rejected, you can apply for another if you better meet its requirements. And yet, the most successful re-interview stories are when the candidate gained additional work experience in another company, became professionally stronger and then returned to us for an interview.

We are looking for not only experienced professionals, but also those who want to get interesting experience during their studies or immediately after graduation. For IT students, we offer many options for work and development, everything can be viewed on the tab for IT students.

You can start a career without IT skills by working as a customer service management consultant. We accept students from the last courses and train them in the knowledge of our products and the ability to communicate with customers. For the first month, you actively study under the strict guidance of mentors, and then gradually go to the phone or online counseling.

If you have serious plans for income, look at vacancies in the direction of sales. There are almost always options for beginners with no experience with minimum requirements for candidates at the start.

We also accept children for industrial and undergraduate practice with the prospect of employment. Full information about this can be found on the website page, there is also an application form.

On the page of each vacancy there is a block of information at the top right, where the name of the employee of the personnel department and contacts are indicated: mail, phone. If the recruiter who communicates with you about the vacancy goes on vacation, he will definitely warn you and give you the contacts of a colleague who can be contacted if necessary.

Most of the vacancies of SKB Kontur are work in the company's office. We highly value teamwork and common context, so we take a balanced approach to creating distributed teams. If remote positions appear, then we focus on this in the text of the vacancy.

We help IT professionals with a high level of qualification and extensive experience with relocation. You can discuss the possibility of participating in the relocation program with the recruiter who deals with the vacancy. For such candidates, we compensate for the cost of travel and accommodation in the first months of work. The decision is made individually in each case. Read more on the Moving Programs page.

If the salary for your position is not specified in the vacancy text, then we are considering the expectations of candidates. We have a very flexible remuneration system, and we always find an option that matches the experience and expectations of the candidate and the level of complexity of work tasks. Submit your CV indicating your current and desired salary level, and the HR manager will discuss with you a possible income based on your experience.

We have 40 project teams, 30 web services and four sales centers in Yekaterinburg alone. New projects are opened every year, tasks multiply, experienced employees grow, and the need for new ones does not go away. There is a waiting list for many vacancies. For example, developers are required in all teams. When we have found a developer for one team, he is already required for another. Therefore, some vacancies are never filled. We are growing fast :) To find one employee, we spend from 1.5 to 4 months, communicate and search until we find "the one". It's not just about experience, we pay a lot of attention to motivation and similarity of goals, characters, ambitions.

Client relationship specialist

What is A Client Relations Specialist?

What Does a Client Relations Specialist Do

How To Become a Client Relations Specialist

Client Relations Specialist Career Paths

Top Careers Before Client Relations Specialist

Top Careers After Client Relations Specialist

Recent Job Searches

Client Relations Specialist Education

Client Relations Specialist Majors

Client Relations Specialist Degrees

Client Relations Specialist Demographics

Client Relations Specialist Gender Distribution

Online Courses For Client Relations Specialist That You May Like

How Do Client Relations Specialist Rate Their Jobs?

Top Client Relations Specialist Employers

Client Relationship Specialist - Vanguard Careers

Launch your career in client services

Getting the gig

ACE THAT INTERVIEW:

NURTURE YOUR PROFESSIONAL NETWORK:

Hear from our crew

Amazing Benefits

Paid time off

Health and wellness

Retirement and savings

Education benefits

Family

Crew Stories

Careers blog

Related links

What is his role in the successful development of the business? – Delivery service TopDelivery

Main duties of an account manager

What should an account manager be able to do?

The importance of an account manager within the company's activities

Online cash desk customer service specialist, Perm — SKB Kontur

Your daily tasks

We will be glad to see you in our team if you have

Working conditions

Everything according to the law ++

Health care

Pleasant bonuses

We offer

Our office

Tell us about yourself

Questions and answers