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BetterHelp: Reviews and Costs in 2023

Looking for an affordable and accessible online counseling platform? BetterHelp is a convenient virtual therapy option for people who want to interact with a counselor through their choice of live video, phone, or chat sessions.

BetterHelp Plans at a Glance

Individual Counseling

  • Communicate one-on-one with a therapist
  • Message, chat, phone, and video sessions available

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Couples Counseling

  • Available through specialty site ReGain
  • Develop communication, financial, and conflict-resolution skills

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Teen Counseling

  • Available through specialty site Teen Counseling
  • Learn coping skills and get mental health support

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BetterHelp is the largest online therapy platform with an extensive network of over 25,000 licensed therapists throughout the United States. It made our pick for the best customer experience in our review of the best online therapy programs of 2023.

BetterHelp online therapy is a great option for people seeking affordable therapy, especially if they don’t have insurance. It’s also helpful for people with mobility issues, busy schedules, and people located in areas where there aren’t enough therapists to meet local demand. But is BetterHelp worth it compared with other online therapy companies?

We decided to put BetterHelp to the test. Our online therapy reviews team evaluated the platform by signing up, trying to find a therapist that fit their preferences, investigating its billing practices, comparing it with other teletherapy services, and reading customer reviews to see what people did and didn’t like about it. Our BetterHelp review will cover everything you need to know to decide whether BetterHelp is right for you.

Use BetterHelp promo code "everydayhealth" for 15 percent off your first month.

Pros and Cons of BetterHelp Online Therapy

Pros
  • Extensive network of over 25,000 therapists
  • Can preview the software and your therapist match before subscribing
  • Communication available online or through the mobile app, which is compatible with iOS and Android
  • Financial aid available for those who qualify
  • No long-term contracts; cancel anytime
  • Upfront pricing

Cons
  • Does not accept insurance
  • Does not accept Medicare or Medicaid
  • Counselors cannot diagnose mental health conditions
  • No access to an MD for prescription needs

How Does BetterHelp Work?

BetterHelp is an online counseling platform that connects users with a licensed, experienced therapist for remote teletherapy sessions. Virtual visits are conducted on your time and in the convenience of your home, car, or wherever you like via live video, phone, or chat sessions.

BetterHelp works for those looking for general mental health counseling or therapy for a diagnosed mental health disorder. How long you stay with BetterHelp depends on your mental health needs, budget, and lifestyle. This could equate to a few weeks, a few months, or an extended period of several months. According to our reviews team’s April 2022 survey of 1,000 online therapy users, most BetterHelp customers (38 percent) used the service for four to eight months. Of the rest, 24 percent used it for eight to 12 months, 23 percent used it for four months or less, and 15 percent used it for at least one year.

You can access the BetterHelp platform via its website or its mobile app, which you can use to manage your account, schedule appointments with your online therapist, and contact customer service.

Therapy Session Format

The weekly subscription cost for BetterHelp online therapy includes unlimited messaging and one live chat, phone, or video session per week, which gives you the freedom to choose the telehealth format that works best for you. Some people change the format each week depending on their mental health needs.

In general, each live session lasts about 30 to 45 minutes. The exact session length will be determined by both you and your therapist, though BetterHelp confirmed with our reviews team that the average session length is 30 minutes.

Unlimited Messaging

With BetterHelp online therapy, messaging is not a real-time form of communication like video is. Instead, it works like email. It’s available 24 hours a day, but that doesn't mean your BetterHelp counselor will respond right away. In fact, according to our reviews team’s online therapy survey, only 50 percent of BetterHelp users received a response within a day. Of the rest, 17 percent received responses within a few days, 25 percent received responses within a week, and 8 percent said it regularly took more than a week for their therapist to respond. Your therapist will work with you to establish when and how often they will reply to messages.

You will receive an email when your counselor sends you a message. Messaging can be a convenient feature between live video, phone, or chat sessions when you have a quick question or need to check in with your therapist. It also creates an ongoing conversation you can reference at any time.

If you are concerned about your privacy, it may be useful to know that BetterHelp also allows you to “shred” messages you send to your therapist. Once shredded, it will no longer be visible in your account. You cannot delete messages from your therapist.

Live Chat

The live chat feature on BetterHelp's online therapy platform is a lot like text messaging. You will be in a private, secure online therapy room with your BetterHelp counselor, and you’ll both be able to type questions and responses. Live chat can be a good option for users who prefer text over live video or phone sessions, especially if they are concerned about privacy.

Plus, you can always go back and read over the conversation, since the chat session will remain in the therapy room until you cancel your subscription.

Live Phone Sessions

You can schedule a live phone session with your counselor the same way you schedule a chat or video appointment on the BetterHelp app. Some people prefer the convenience and relative anonymity of this communication preference.

If you choose to speak with your therapist over the phone, you will log in to your therapy room at your scheduled time. Once logged in, your therapist will prompt you to start the phone session, and the system will request your phone number. The system will dial your number, and once you answer, it will connect you with your therapist to start the phone session. BetterHelp will not share your phone number with your therapist.

Live Video Sessions

The closest thing to an in-person counseling session is a live video appointment. As with chat and phone sessions, you need to schedule a video therapy session with your therapist. You will meet via video through your online counseling room. According to our reviews team’s online therapy survey, 66 percent of BetterHelp members used its video therapy option. The second most popular option was live chat, followed by phone therapy.

Group Webinars

BetterHelp users are able to join group sessions called Groupinars, which are therapist-led educational seminars on different mental health-related topics. Once you sign up for a membership, you will have access to a calendar that displays the sessions and topics for the week, including communication skill-building, identifying unhealthy behaviors, and building resiliency, among others. The “chat” function is available, so you will be able to ask questions at any time. Therapists will either answer questions live or at the end during a Q&A session. Every Groupinar is recorded and available for registrants for one week after it’s hosted.

Compare BetterHelp With Other Online Therapy Options

CostAccepts InsuranceServicesAge
BetterHelp$60–$90/week*NoVideo, phone, text, and unlimited messaging18+
Talkspace$69–$129/weekYesVideo, text, and unlimited messaging13+
Calmerry$57–$90/weekNoVideo and unlimited messaging18+
ReGain Counseling$60–$90/week*NoVideo, phone, text, and unlimited messaging18+
Pride Counseling$60–$90/week*NoVideo, phone, text, and unlimited messaging18+
Teen Counseling$60–$90/week*NoVideo, phone, text, and unlimited messaging13–19

*Cost may be higher based on your preferences, location, and therapy availability.

About BetterHelp

BetterHelp was created by entrepreneur and investor Alan Matas after an unsuccessful attempt to find accessible and affordable professional therapy. According to the Substance Abuse and Mental Health Services Administration (SAMHSA) (PDF), 46 percent of people with an unmet need for mental health services did not receive treatment because they couldn’t afford it.

By May of 2013, Matas had created the first iteration of BetterHelp, a website focused on providing convenient, discreet, and affordable online mental health care for all. BetterHelp has since expanded and now owns specialty sites dedicated to helping specific audiences. ReGain offers counseling for couples, Teen Counseling offers counseling for teens ages 13 to 19, and Pride Counseling offers counseling for LGBTQ+ individuals.

What Is BetterHelp's Enrollment Process?

One of the advantages of the BetterHelp mental health subscription service is the straightforward enrollment process. This begins with a short questionnaire that took our reviews team an average of seven minutes to fill out. You can identify your areas of concern and provide input about lifestyle factors such as sleep habits, diet, stress, and energy levels, whether you’re experiencing depression or anxiety, and more. You also identify what you’re looking for in a counselor, such as a therapist experienced in trauma or grief, LGBTQ+ matters, anxiety, or depression.

During enrollment, you can choose between individual, couples, or teen counseling. If you choose couples therapy, BetterHelp will direct you to its specialty site ReGain, a mental health platform for couples therapy. If you choose teen therapy, it will direct you to its site Teen Counseling, a mental health platform for teens ages 13 to 19. Both Teen Counseling and ReGain are operated by BetterHelp.

BetterHelp Counselor Matching

You can indicate your preference for a therapist of a specific age, gender, or someone LGBTQ+. BetterHelp then uses an algorithm to match you with a therapist and will send you an email once you’re matched. According to its FAQ page, it can take a few hours or a few days to get matched with a therapist on BetterHelp, depending on therapist availability. Your subscription won’t begin, and you don’t need to input any payment information until you are matched with a therapist and click the Subscribe button indicating that you want to start therapy.

If you feel the algorithmic approach did not provide a successful match, you can request to change counselors by selecting Change Therapist on your profile page.

You can also use the Find a Therapist feature on the BetterHelp website. Once there, you can search for therapists in your area. Your results page will include the names, bios, credentials, and experience of each potential therapist.

Types of Counseling Services BetterHelp Offers

BetterHelp does not focus on one particular style of counseling. Instead, it relies on the therapist to determine the best modality for your needs, whether you’re interested in online therapy for anxiety, depression, or any other mental health concerns. That said, all BetterHelp counselors have specialized training in specific types of counseling. Some of the more common treatment methods include:

  • Cognitive behavioral therapy (CBT)
  • Mindfulness therapy
  • Emotionally focused therapy (EFT)
  • Solution-focused therapy
  • Trauma-focused therapy
  • Acceptance and commitment therapy (ACT)
  • Motivational interviewing
  • Dialectical behavioral therapy (DBT)
  • Client-centered therapy
  • Psychodynamic therapy
  • Family therapy

BetterHelp will match you with a therapist based on your individual needs. BetterHelp therapists have a wide range of specialties, including:

  • Anxiety
  • Depression
  • Relationship issues
  • LGBTQ+ matters
  • Trauma
  • Anger management
  • Stress
  • Addiction
  • Eating issues
  • Family conflict
  • Grief
  • Sleep difficulties
  • Career difficulties
  • Coping with life changes
  • Intimacy-related issues

Can BetterHelp Prescribe Medication?

No, BetterHelp therapists cannot prescribe medication. Though BetterHelp employs mental health professionals with master's and doctorate degrees, only psychiatrists, who hold medical degrees, can prescribe.

If you need online therapy that can prescribe medication, check out our Talkspace review and Brightside review.

Can BetterHelp Diagnose Mental Health Conditions?

No, Betterhelp therapists do not diagnose mental health conditions. Even though BetterHelp therapists are board-licensed mental health professionals with advanced degrees who are permitted to diagnose, BetterHelp does not authorize diagnosing through its platform.

How Much Does BetterHelp Cost?

The cost of a BetterHelp counseling subscription ranges from $240 to $360 per month, but BetterHelp notes that the cost will depend on your preferences, location, and the availability of therapists who are licensed in your state. You are required to pay upfront for your first four weeks and will be billed monthly thereafter. You can pay with a credit card or PayPal on a recurring basis.

Does BetterHelp Take Insurance?

BetterHelp does not accept private insurance, Medicare, or Medicaid. While BetterHelp does not bill insurance providers directly, you can download an itemized invoice to submit claims to your insurance for reimbursement. Your exact reimbursement will depend on your insurance coverage. Call the phone number on the back of your insurance card to see if your health plan will reimburse online mental health services before signing up. If you were hoping for BetterHelp insurance options to offset the cost of your therapy sessions, know that you may be eligible for financial aid.

BetterHelp alternatives that take insurance include Talkspace and Brightside.

BetterHelp Financial Aid

If the cost of BetterHelp is an issue, consider applying for financial aid. BetterHelp offers financial assistance or a reduced weekly rate for those who qualify, including students, veterans, and those on subsidized government programs like the Supplemental Nutrition Assistance Program (SNAP). BetterHelp will prompt you to check your eligibility for financial aid before paying. The financial aid form can only be accessed by subscribers and includes questions about your employment status, monthly income, military status, and number of dependents.

Once you submit your form, the next screen will show you the price you’ll be expected to pay as well as any discounts. Your discount will apply to your next three months, and you can reapply after that. BetterHelp will communicate with you over email when it’s time to reapply for financial aid. You can reapply as early as seven days before your financial aid expires.

BetterHelp Reviews From Real Customers

Our reviews team also looked at customers’ experiences with this mental health platform, checking both the Better Business Bureau (BBB) and Trustpilot.

At the time this article was published, BetterHelp had 4.06 out of 5 stars from BBB. It’s an accredited company but currently does not have a BBB rating. According to the BBB, they will not rate companies if there is an ongoing review or update on a business, or if they have insufficient information. BetterHelp had addressed 173 complaints over the last 12 months. Positive customer reviews mention the easy-to-use app, that it was simple to switch therapists, and the ability to make appointments that fits with their schedule. Several customer complaints referred to billing issues, subscription prices, and lack of contact with therapists. Some customers have also complained about difficulties connecting with customer service due to the lack of phone support. There are also complaints about counselors canceling appointments at the last minute.

BetterHelp gets 4.7 out of 5 stars on Trustpilot, with over 5,000 customer reviews at the time this article was published. Many Betterhelp therapist reviews are positive and note excellent customer service and satisfaction. Negative reviews mention billing problems and difficulty connecting with therapists. There are also complaints about the BetterHelp app not working properly.

“Great easy to use app. Was very fortunate to find a wonderful therapist to work with. Love the convenience of having after work and weekend appointments.”

— INES T., VERIFIED CUSTOMER (REVIEW FROM BBB.ORG)

“BetterHelp made it so easy to register and find a suitable therapist, and customer services were very quick to reply and willing to help. My therapist was really easy to connect with, she was non-judgmental and very empathic. I would recommend this service to anyone in need of a good listener, tools to tackle low mood and low self-esteem.”

— ASIYA Z., VERIFIED CUSTOMER (REVIEW FROM BBB.ORG)

“The first therapist I was seeing incorporated a method that was creating more frustration for me than it was solving. BetterHelp allowed me to easily switch therapists and I found one that makes me feel heard and validated, and is helping me. I’m very happy with this service and would very much recommend this site as a source of help.”

— CHELSEA F., VERIFIED CUSTOMER (REVIEW FROM TRUSTPILOT.COM)

“No customer service available. Took $64 out of my HSA without any counseling service provided. Canceled subscription before appointment and canceled appointment. I would like a refund but I haven't be able to reach anyone.”

— MARY H., VERIFIED CUSTOMER (REVIEW FROM BBB.ORG)

How BetterHelp Protects Your Privacy

BetterHelp takes several steps to protect user privacy and confidentiality. Its FAQ page states that all communications with your therapist, including any messages in your chat room, are protected with 256-bit encryption, the same level of security banks use. BetterHelp also states that its databases are “encrypted and scrambled,” which means that even in the event of a data breach, the data is unusable. However, both BetterHelp and Talkspace were found to be sharing anonymized user data with Facebook, according to Consumer Reports.

In June 2022, Senators Elizabeth Warren, Cory Booker, and Ron Wyden, sent letters (PDF) to both BetterHelp and Talkspace requesting details about what type of information they share with third parties, how they protect users’ information, and how they convey the related policies and potential risks to their clients. In addition to the Facebook data-sharing, the letters also addressed BetterHelp sharing data with Mixpanel, a tool that helps companies understand how users interact with their products.

BetterHelp has since clarified its privacy and data policies with our reviews team and addressed the letters, stating that it no longer works with Mixpanel or any other external analytics company. BetterHelp also clarified that it does work with Facebook, but it is not paid by any third-party advertiser, including Facebook, for data.

BetterHelp’s privacy policy states that it may share information about your activity on its website with third-party advertisers if you opt into targeting cookies and web beacons. BetterHelp verified that the company will never share your:

  • Name
  • Email address
  • Phone number
  • Diagnosis
  • Questionnaire answers
  • Session data
  • Journal entries
  • Messages
  • Worksheets
  • Any other communication with your therapist

You can adjust your privacy settings at any time.

Expertise of BetterHelp Counselors

BetterHelp counselors are experienced, licensed, accredited, and required to have at least three years of experience and a minimum of 1,000 hours of hands-on experience. They consist of psychologists (PsyD, PhD), clinical social workers (LCSW, LMSW), marriage and family therapists (LMFT), mental health counselors (LMHC, LCMHC), and licensed professional counselors (LPC).

BetterHelp therapists must be certified by their state’s professional board and hold a master's degree or doctorate in their field. Additionally, BetterHelp lists the therapists and their credentials, licensing information, and experience.

BetterHelp Customer Service

BetterHelp has a few communication channels available for you to ask any questions about potential membership or to escalate any concerns related to your account. You can:

  • Email your concerns to [email protected].
  • Fill out a form located on its website.
  • Call its customer service line at 888-688-9296.

If you’re unsatisfied with your BetterHelp experience, you may be eligible for compensation. You can start the refund process by writing to [email protected] and explaining your situation, including why you aren’t satisfied and how much compensation you need. If accepted, BetterHelp will ask you to call a representative at 888-688-9296. BetterHelp provides refunds on a case-by-case basis.

If you’re wondering how to cancel your BetterHelp membership, first log in to your BetterHelp account. Navigate to the menu, select “My Account,” click “Payment Settings,” and then select “Quit Therapy.” You will receive a confirmation email from BetterHelp once it’s canceled. You need to cancel your membership before the next billing cycle to avoid being charged. If you’ve prepaid for unused appointments, you can contact BetterHelp customer service to see if you qualify for a refund, which is granted on a case-by-case basis.

If you’re on vacation, busy, or otherwise unavailable for therapy, you may be interested in temporarily pausing your BetterHelp membership. While there isn’t a way to do this on its app, you can contact BetterHelp’s Member Success team with the exact dates you’re looking to pause your membership. The team will then extend your membership per your dates. If you don’t know the exact dates you’ll be away, you can temporarily cancel your membership and pick back up where you left off when you’re ready.

Why You Can Trust Us

We independently investigate and recommend products and services we believe will enrich the lives of our readers and meet their specific needs. You can read our full online therapy review methodology by clicking on the link below. We’ve spent many hours carrying out in-depth research on the online therapy market. You can trust our review because we did the legwork for you in these specific ways:

  • Engaged in ongoing independent research
  • Mystery shopped each of the brands
  • Contacted brands’ customer service teams to ask questions and gauge responsiveness
  • Consulted six leading psychologists and psychiatrists
  • Became customers of online therapy providers ourselves
  • Reviewed academic research about the efficacy of online therapy versus in-person therapy
  • Read hundreds of verified customer reviews from trusted third parties such as BBB and Trustpilot

How We Review Online Therapy Platforms

Our reviews team extensively scrutinizes any online therapy platforms to make sure we only recommend those we believe will make a difference to our readers. Together, we’ve researched prominent brands through the experiences of real customers and consulted with independent mental health professionals to better understand why people seek out online therapy. Read more about our online therapy review methodology.

The Bottom Line

According to our reviews team’s online therapy survey, 97 percent of BetterHelp users were satisfied with the care they received. Users appreciate its live audio and video sessions, unlimited messaging, user-friendly interface, financial assistance, and convenience, with a network of over 26,000 therapists.

The sign-up process takes less than 10 minutes, and our reviews team received counselor matches on multiple accounts in less than 24 hours. While some of the matches didn’t meet all of our therapist preferences, there was a clear attempt to balance our requested specialty areas and therapist attributes, like a non-religious therapist or one 45 or older.

BetterHelp counselors aim to reach out within 24 hours of your match. If you’re unhappy with your therapist, whether that’s before starting therapy or after a few sessions, BetterHelp makes it easy to switch. You can also see your therapist match and switch therapists before paying.

We also liked BetterHelp because of its overwhelmingly positive reviews online, including on Trustpilot and BBB.

In Emergency Situations

If you are in crisis, waiting for an online therapy appointment may not be safe. In case of an emergency, call 911. That includes plans to harm yourself or others. If you’re having suicidal thoughts, you can call the 988 Suicide and Crisis Lifeline by dialing 988. Help is available 24/7.

You can also reach out to the SAMHSA National Helpline at 800-662-HELP (4357). The SAMHSA help line is a free, confidential, 24/7, 365-days-a-year treatment referral and information service for individuals facing mental or substance abuse disorders.

Frequently Asked Questions

Is BetterHelp worth the money?

Whether or not BetterHelp is worth the money depends on your budget and whether the platform fits your needs. If you don’t have insurance or your costs with insurance are unaffordable, BetterHelp could be an affordable option at $240 to $360 per month.

While BetterHelp isn’t an online therapy platform that accepts insurance, it is an FSA- and HSA-eligible expense. You get unlimited access to your counselor through unlimited text messaging, and weekly 30 to 45-minute video, phone, or chat sessions.

Is BetterHelp legitimate?

With so many online counseling platforms, you might be wondering which ones are legit. BetterHelp is a legitimate company that’s been accredited by the BBB since 2015. BetterHelp’s technology is compliant with privacy laws, and it provides a secure platform for users to interact with a counselor.

Our reviews team reached out to BetterHelp and confirmed that none of your personal information or communications with your therapist is ever shared with third-party advertisers. This includes your name, email, phone number, messages, diagnosis, session data, and worksheets.

BetterHelp notes that any user can go into the app and delete their personal information or request it be deleted by contacting them directly at [email protected]. To ensure that you are opted out of BetterHelp’s performance and targeting cookies, trackers that help companies advertise to you, check your privacy settings

How much does BetterHelp cost per month?

The standard fee for BetterHelp therapy is $240 to $360 per month. You can apply for financial aid on the payment page. If you qualify, you will receive a discounted price. Billing occurs every four weeks, and you pay for a month at a time.

BetterHelp vs. Talkspace: Which one is better?

The influx of online counseling platforms means users have access to a plethora of choices when evaluating the best online therapy platform. It also means you need to do some research to decide whether BetterHelp therapy is the right one for you. When evaluating BetterHelp versus Talkspace, it is important to know that the best virtual therapy site depends on your specific needs and preferences, as well as cost.

For someone looking for an online psychiatrist, it is important to know that Talkspace offers psychiatric services, and BetterHelp does not — meaning its therapists cannot prescribe medications for conditions like anxiety and depression. The standard plan on Talkspace does not come with any live video sessions, but the BetterHelp therapy subscription plan comes with one live video session each week. Also, some people prefer talking to a person during the intake and enrollment process, which Talkspace offers. BetterHelp uses an algorithm based on a questionnaire.

For Counselors, Online Reviews Present Challenges

Yelp, Facebook, Google, and Angie’s List are just a few places where customers and clients speak their minds; leaving reviews—both positive and negative—that can raise or crush the reputation of a business.

For some, this is a great opportunity. Counseling practices with little money for advertising, but great reviews, might find that potential clients are calling, referred by another client’s 5-star experience posted online. In fact, a study published in the Economic Journal found that, for restaurants, every ½-star bump on Yelp increases sales 19%. These kinds of results don’t just apply to food. Today, people check ratings on everything from landscapers, to chiropractors, to (you guessed it) counselors! For some savvy consumers, it makes no sense to risk a bad experience on a 2-star rated business (or a place with no reviews), when there’s a 4 or 5-star option.

Easier Said Than Done

When it comes to online reviews, counselors face some unique challenges. Here are seven of them.

  • On average, a happy customer tells 9 people about their experience. An unhappy customer tells 16. This means that your angriest customers (or clients?) are usually your most vocal.
  • Because counseling is private in nature, satisfied clients might not want to leave a review. However, those with negative experiences might not have the same reluctance to post general complaints that someone was rude, the office was dirty, their counselor was late, or their bill was too high.
  • A risk of counseling is that some people can leave their session feeling worse. Indeed, personal growth is difficult! Even when clients are warned that counseling can be emotionally challenging, some may still express their frustrations online.
  • There are many cogs in the healthcare machine; from benefit checks, to insurance billing, to coordinating with medical providers, etc. If one part doesn’t run smoothly, a client might feel negatively about the whole process.
  • Some reviews can be overly harsh, inaccurate, or downright untrue. Not long ago, a picture went viral of a menu board outside a restaurant that read, “TRY THE WORST MEATBALL SANDWICH THAT ONE GUY ON YELP EVER HAD IN HIS ENTIRE LIFE!”
  • Asking a client for a review violates the ACA ethics code. Even if you have a client who would be happy to write a positive review, you can’t ask.
  • For confidentiality, when responding to negative reviews, counselors shouldn’t confirm that the reviewer is a client. For example, if a client complains that he didn’t get his full hour, you can’t respond by saying “Ed, your session was brief because you arrived 40 minutes late,” because that response would confirm Ed as a client.

 

There’s no easy or quick solution to a positive online reputation. It’s an endeavor that will always take time and attention. That said, here are 6 to-dos to get started:

1) While counselors cannot ask for reviews, it might be possible to inform clients of the existence of online reviews. For example, a small sign on your door that reads “Find us on Google Places” or “People Love us on Yelp” doesn’t include a call to action and shouldn’t violate ethical rules.

2) While it’s unethical for a counselor to ask for feedback, it might be okay for others at the practice to do so. For example, hospitals commonly solicit feedback by mailing patient questionnaires. They use the data (presumably) to improve their services, and also publish statistical findings for marketing purposes.
3) No one should ever feel pressured about writing a review; even Yelp discourages direct requests. Instead, encourage engagement by posting a “check-in offer.” If someone checks in at your office, the practice will send them a free copy of a Brene Brown book (or whatever).
4) If you get a bad review, learn from it and make improvements to your practice. In the long run, a bad review can be good for your business. Seriously. Also, if you’re really lucky, you might get another chance with the person, and he/she might even revise their review later.

5) If your practice offers services other than counseling, like yoga, acupuncture, or career coaching, clients might be more likely to review one of these other services. Such reviews could be helpful to your practice at large.

6) Never write a fake review. The Federal Trade Commission (FTC) prosecutes companies for this, and Yelp publicly shames companies they catch posting fake reviews. It’s also slimy and unethical.

Like it or not, your practice is probably already listed on numerous review websites (seriously, go look). Participation isn’t optional. You can ignore online reviews, but potential clients won’t.

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546 real reviews - Hotel State Councilor Hotel on Zagorodny

Review score

Based on 518 hotel reviews

9.0

Components of an assessment

  • Review date: 9March 2022

    Eugene

    Russia

    19 reviews

    5 marks "useful review"

    The room overlooked the street, and the windows turned out to be somehow too thin, when traffic started along the street, it was very well audible. I think if the room was on the courtyard, it would be ideal

    A hotel with an excellent location right next to 2 metro stations. Friendly staff, helped with pressing issues. Excellent bed. Good selection at the buffet. Would I come again? Yes, only with number

    Length of stay: March 2022

  • Review date: March 9, 2022

    Marina

    Russia

    1 review

    The cleanliness of the room, accessibility to all attractions.

    Length of stay: March 2022

  • Review date: March 6, 2022

    Elizabeth

    Russia

    11 reviews

    4 marks "useful review"

    It's cool in the room, my husband was comfortable, I was a little cold, but a warm blanket saved) This is not even a minus, but rather a plus, it's better cool than stuffy

    Incredibly beautiful and stylish room) clean, comfortable) The room has everything) and even body lotion, a cosmetic kit, a sewing kit and a sponge for shoes) how many times I have been to Moscow, Kazan, Nizhny Novgorod . .. I have never seen this! Greeted with glasses of champagne Breakfast is excellent, for all tastes, very varied)) Convenient location)

    Length of stay: March 2022

  • Review date: March 4, 2022

    Edward

    Russia

    4 reviews

    2 marks "useful review"

    It was a bit chilly, but that's just my nitpicking)

    The breakfasts are excellent, very clean and the design of the loft-style room is very good.

    Length of stay: February 2022

  • Review date: 23 February 2022

    Denis

    Russia

    1 review

    A bit cool, but not stuffy.

    We came to St. Petersburg for a couple of days. We stopped at this hotel. I liked absolutely everything. The location is quite pleasant, the metro is a few minutes away. The room is very clean, comfortable, everything is local and at the same time expensive. And most importantly very quiet! nine0003

    Length of stay: February 2022

  • Review date: February 20, 2022

    Raul

    Russia

    65 reviews

    19 "useful review" marks

    was not like that.

    Cozy hotel within walking distance from the metro. Clean, beautiful. Polite staff. There are many restaurants and cafes nearby. I especially recommend "KWAKIN".

    Time of stay: January 2022

  • Review date: February 16, 2022 nine0003

    Alexey

    Russia

    3 reviews

    Excellent breakfasts, at least on weekdays. Interesting design in the room.

    Length of stay: February 2022

  • Review date: February 11, 2022

    Max

    Belarus

    1 review

    -

    Everything and champagne :-)

    Time of stay: December 2021

  • Review date: February 11, 2022

    Tatyana nine0003

    Russia

    30 reviews

    2 marks "useful review"

    None

    Excellent

    Length of stay: February 2022

  • Review date: February 10, 2022

    Alexander

    Russia

    2 reviews

    location is perfect, convenient indoor parking, very good breakfasts, very cozy hotel, I recommend!!! I myself came on the recommendation, I will recommend and next time I will come to this hotel!!! 5 out of 5.

    Length of stay: February 2022

  • Review date: February 10, 2022

    Hope

    Russia

    11 reviews

    8 "useful review" marks

    Nice updated rooms, Excellent breakfast.

    Length of stay: February 2022

  • Review date: 5 February 2022

    Irina

    Russia

    1 review

    -

    wonderful interior, cleanliness, excellent service, delicious breakfasts, quality exceeded the price. expectation = reality. check-in

    Length of stay: February 2022

  • Revocation date: February 1, 2022

    Olga

    Russia

    11 reviews

    4 marks "useful review"

    Not that it's a minus, but there were not enough pastries for breakfast (pancakes, buns), there are only store-bought cookies

    Very comfortable, the room is equipped with everything you need!! Nice bed

    Time of stay: January 2022

  • Revocation date: 31 January 2022 nine0003

    Natalia

    Russia

    10 reviews

    Excellent room, which has everything you need. Convenient location.

    Time of stay: January 2022

  • Review date: January 21, 2022

    Faith

    Russia

    2 reviews

    3 marks "useful review"

    One of our rooms did not have coat hooks.

    We arrived in St. Petersburg for a couple of days and stayed at this hotel. We booked a family suite, but the day before arrival they called back from the hotel and warned about technical problems in the room, offered 2 rooms for the same money. Moreover, the rooms were in the same zone with a common door, it was even possible not to close your rooms. I liked it very much. Very cozy, clean hotel, loft style design. The rooms are not big, but everything is comfortable. Very friendly, helpful staff. Good breakfasts. Towels, slippers, hair dryer and other little things in the bath - everything was there. Yes, upon arrival there was a compliment from the hotel - a glass of sparkling wine). From the plane immediately went as it should)). nine0003

    Time of stay: January 2022

  • Review date: 13 January 2022

    Chico

    Russia

    11 reviews

    5 marks "useful review"

    I don't even know what to write - everything is fine

    This is not the first time in this hotel. I like everything very much. This time I booked a room for colleagues. They also really liked everything - the room, the service, the location of the hotel. The breakfasts are very tasty!

    Length of stay: October 2021 nine0003

  • Review date: 10 January 2022

    Natalia

    Belarus

    10 reviews

    2 marks "useful review"

    It was cool in the room. The breakfasts are excellent, you can eat well in the morning. I chose a hotel near the Vitebsk railway station, it was more comfortable. Not far from Nevsky and everything connected with it) We came for the New Year, me and two children. Everyone liked it. And what is sooooo appreciated, the mattresses are soft, as if you are sleeping on a cloud 😌

    Time of stay: January 2022

  • Review date: January 9, 2022

    Ekaterina

    Russia

    36 reviews

    17 "useful review" marks

    Excellent breakfasts, clean, no problems settled earlier and later evicted. The rooms are cold (January, the batteries are barely warm), but each room has a heater that heats the whole room perfectly. Oh, yes... Even upon arrival, everyone is expected to have a glass of champagne, and downstairs in the hall there is always a dish of tangerines. nine0003

    Time of stay: January 2022

  • Review date: 7 January 2022

    Daria

    Russia

    8 reviews

    the first thing I would like to note is that the photos of "expectations" - "reality" fully justified themselves, the girl at the reception met us, told us about everything and escorted us to the room and in general the stay at the hotel was good, we liked everything very much!

    Time of stay: January 2022

  • nine0002 Review date: 7 January 2022

    Badrozhok

    Russia

    7 reviews

    1) The rumble of an unlubricated fan was slightly audible somewhere behind the wall. I'm fine, the family is wearing earplugs. Our vacation was not interrupted. 2) The drain in the shower is apparently a little clogged, the water was slowly leaving. It didn't hurt to wash. In general, there is nothing more to get to the bottom of. We liked everything.

    I liked almost everything. This is a friendly staff, delicious breakfasts (buffet), room, beds, cleanliness everywhere, big bathroom. node in the room, the presence of a corner balcony. Electronic key entry. Most of all I liked sleeping on a single bed - a very good bed, on top of which there is a thick good mattress. The location is convenient. Near 3 min walk - subway. Availability near McDonald's, Burger King, Shawarma, Pyaterochka, Dixie (round-the-clock), private shops 24 hours with alcohol. In fact, everything is close, the hotel is close to the center. Approximately 30 min walk to most interesting places to go. If the sidewalks were well cleaned of snow, we would walk all over St. Petersburg on foot. nine0003

    Time of stay: January 2022

  • Review date: 6 January 2022

    Marina

    Russia

    13 reviews

    13 marks "useful review"

    Not enough salad leaves for breakfast (but this is for me personally) Gave 1 card from the room for 3 people Water may leak from under the shower cabin if it is wrong to keep the shower

    inside everything is new and beautiful. Each room has terry bathrobes and slippers, a kettle, tea and coffee. There was everything needed. 2-3 towels per person. A capacious shower cabin - you do not touch the walls with your elbows. Breakfasts are delicious for me - there were Olivier, and herring under a fur coat, and my favorite vegetables in raw and baked form. Delicious coffee at breakfast. The staff is unobtrusive, it is almost invisible. Although the room overlooked the Youth Theater and the road, it was quiet (the noise was covered by a huge balcony, on which it was very convenient to cool champagne for New Year's Eve)) On NG, nice girls treated everyone to mulled wine at the reception). After leaving, they gave a note from the manager - a trifle, but nice

    Time of stay: January 2022

  • Review date: 6 January 2022

    Maria

    Russia

    21 reviews

    It was very cold in the room. The day before arrival, the air conditioners were changed, but they didn’t think of warming up, or offering a warm room. But most likely due to technical work they were not. But even that didn't spoil my impression of you. I will be in St. Petersburg, I will stop for a couple of three days.

    Friendly and polite girl at the reception. The breakfast is good.

    Time of stay: January 2022

  • Review date: 5 January 2022

    Svetlana

    Russia

    20 reviews

    2 marks "useful review"

    There were problems with hot water and heating, the air conditioner in the room worked all the time for heating, for which I lowered my rating. The mattresses are too soft in my opinion.

    Hospitality of the hotel staff, convenient location of the hotel (near the metro), clean, comfortable rooms. The hotel is very atmospheric, the room is small but cozy.

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